Top Operations & Support Jobs in Phoenix – Mesa – Scottsdale, AZ

Investigate and resolve payment reviews and operational exceptions across multiple payment rails, communicate with customers and financial partners, escalate fraud/compliance concerns, maintain case records, improve processes and tooling, and help launch new payment capabilities.

Perform healthcare system research and document resources for members and internal teams. Provide clear, accurate findings, maintain case documentation, ensure regulatory compliance (HIPAA/COBRA), follow up on cases, and escalate trends to leadership to support member decision-making.

Serve as a Tier III technical escalation resource for software and firmware, troubleshoot complex customer issues, create and maintain knowledgebase and training, validate and document bugs, support release readiness, and train/support internal and international teams.

Provide remote phone and email support for employers, verifiers, and employees using employment and income verification solutions. Authenticate and process authorization forms and verification requests, maintain accurate account records, escalate unresolved issues, coordinate with internal teams, follow data security policies, and perform administrative tasks to ensure timely issue resolution and high-quality customer service.

Support administration and upkeep of core systems (Workday Projects, Adaptive, BI), build and maintain reports and dashboards, validate cross-system data, support project budgeting/forecasting, resource planning, user training, documentation, and process improvements to enable accurate financial reporting and operational readiness.

Lead a small team to reconcile partner lead and case data into Salesforce, drive document collection from external law firm partners, sequence and manage recurring workstreams, coach and hold team members accountable, and provide executive-ready status and data-backed recommendations to solve process gaps.

Conduct thorough investigations of suspected auto insurance fraud, including document review, interviews, vendor coordination, Examinations Under Oath, and court testimony. Mentor junior investigators, advise claims team on fraud issues, contribute to SIU best practices, and support state fraud compliance and process improvements.

Prepare and review mortgage closing documents (conventional, FHA, VA, USDA), ensure regulatory compliance (TRID, RESPA, TILA, Fair Lending), communicate with internal teams and settlement agents, produce and validate Closing Disclosures and fees, maintain closing pipeline and delivery timelines, authorize funding, and handle post-closing corrections and disclosures.

Provide front-line and advanced application support for a cloud-hosted loan management platform: triage and resolve incidents, troubleshoot .NET/C# applications and SQL Server data issues, investigate browser and Azure environment problems, use Azure DevOps for tracking, escalate complex defects, validate fixes, assist releases, and maintain support documentation and runbooks while collaborating with product and engineering teams.

Provide technical customer support for OPENLANE's platform: troubleshoot hardware/software/network issues, document interactions in Salesforce, coach customers on best practices, escalate complex issues, create training materials, and suggest product improvements to enhance usability and reliability.