Top Operations & Support Jobs in Phoenix – Mesa – Scottsdale, AZ

Review and code large volumes of English and German user-generated content (text, images, video) against client guidelines. Complete paid training, meet performance metrics, participate in coaching, perform QA on teammates' work, and maintain a semi-flexible 16–29 hour weekly schedule including weekend hours. Work remotely from an approved US state.

Provide technical phone support and document all customer interactions in the ticketing system. Diagnose and fix software issues, install and update applications, databases and OS components, train users, identify revenue and process-improvement opportunities, and report status to the manager while collaborating with Support, Development, Professional Services, and Product teams.

Provide front-line global IT support for 2500+ endpoints (primarily Mac), troubleshoot hardware/software/network issues, manage SaaS and hardware asset lifecycles, onboard/offboard users, administer AV systems and video-conference rooms, create knowledge content, train new hires, handle escalations and liaise with systems and network teams.

Manage GTM data quality and CRM records, triage and resolve revenue/team requests, implement automations and process improvements, analyze performance metrics, collaborate with sales and cross-functional teams, and create documentation and training for RevOps tools and best practices.

Participate in a paid 30-minute virtual interview to walk through daily support workflows, describe ticketing and helpdesk tools, identify bottlenecks and escalation processes, and suggest improvements to support technology stacks.

Participate in a 30-minute remote interview to describe daily customer support workflows in ServiceNow, walk through ticket management and features used, and provide feedback on pain points and workflow improvements.

Answer inbound guest calls Monday–Friday 9am–5pm, warmly gather basic trip details, transfer callers to booking specialists or schedule same/next-day calls, return after-hours calls each morning, and maintain a monthly missed-call rate below 12%.

Investigate, triage, and document production issues for GoFundMe Pro customers. Manage escalation queues and SLAs, communicate with customers, write clear JIRA tickets, perform technical troubleshooting with tools like Postman and observability platforms, and support/internal training for the CX organization.

Lead editorial quality for AP assessment items with a focus on STEM: copyedit and proofread exams and materials, apply and refine AP style guidelines, fact-check, collaborate with content experts, maintain course-specific style sheets, develop editorial resources and training, and support editorial workflows to ensure clear, consistent, and error-free publications.

Provide technical support for developer customers, resolve inquiries, create and maintain tutorials and content to improve self-sufficiency, minimize engineering interrupts, and collaborate with cross-functional teams on support strategies.

Provide operational support for partner service workflows across ancillary products: research and resolve Salesforce and mailbox inquiries, validate benefits and enrollment data, maintain benefit grids and reports, coordinate cross-functional issue resolution, document audit-ready case activity, identify process improvements, and contribute to SOPs and training materials.