Top Customer Support Jobs in Phoenix – Mesa – Scottsdale, AZ

Responds to customer questions and service requests, coordinates issue resolution with internal teams, tracks open cases, provides customer updates, maintains accurate support records, identifies recurring issues, and shares feedback. The role requires strong communication, organization, follow-up, customer service skills, basic computer proficiency, and the ability to work independently in a remote environment.

Provide inbound phone support to residential and small business customers regarding alarm systems and home automation. Diagnose software and hardware issues using guided troubleshooting workflows, educate customers, de-escalate concerns, and resolve problems during calls. When needed, explain virtual service options and schedule onsite technician visits. The role requires multitasking across systems, reliable attendance, strong communication, empathy, independent work, and a quiet, distraction-free home workspace.

Provide high-volume technical support through phone, chat, and email for the CE Broker SaaS platform. Troubleshoot software bugs, navigation issues, and account questions; educate customers about account options; collaborate with AI support agents; maintain ticket resolution and customer satisfaction targets; surface product feedback; and improve internal support documentation.

Provide high-volume support for small-business customers using MNTN’s self-serve advertising platform. Diagnose and resolve account, billing, navigation, campaign, and how-to issues; document tickets accurately; meet response and resolution SLAs; route escalations with context; direct customers to self-service resources; and identify recurring product issues and documentation gaps while helping establish the new Platform Support organization.

Provides empathetic client support through email, chat, and phone for benefits coverage and service issues. Resolves complex escalations, investigates complaints, educates clients on self-service resources, and follows up to ensure satisfaction. Identifies contact trends, escalates potential service issues, improves knowledge resources and support processes, and supports team onboarding through coaching and subject-matter expertise.

Handle parent support tickets in Zendesk, answering questions about schedules, billing, academics, athletics, and campus logistics. Resolve issues end to end, coordinate escalations, maintain accurate ticket tagging and macros, identify recurring problems, and communicate clearly and warmly. The role requires reliable full-time coverage during U.S. Central Time business hours and includes using AI tools to improve response efficiency.

Own complex enterprise Linux escalations from initial report through root-cause analysis and resolution. Debug kernel and user-space issues across bare metal, virtualized, containerized, cloud, and HPC environments. Serve as a senior technical contact for strategic customers, mentor support engineers, improve support standards, contribute automated tests, drive defects through Engineering, create documentation, participate in on-call and release reviews, and engage with open-source communities.

Answer inbound guest calls Monday–Friday 9am–5pm, warmly gather basic trip details, transfer callers to booking specialists or schedule same/next-day calls, return after-hours calls each morning, and maintain a monthly missed-call rate below 12%.

Provide timely customer service for the Resware product: identify issues, recommend solutions or workarounds, assist with testing/troubleshooting, translate between customers and technical teams, deliver focused training, maintain quality/productivity standards, and protect sensitive customer information.

Serve as front-line support via phone, email, and text to customers and partners; monitor in-progress deliveries, troubleshoot issues, log interactions in CRM, collaborate across teams, and manage non-standard delivery situations with empathy and urgency.