Top Customer Support Jobs in Phoenix – Mesa – Scottsdale, AZ

Complete an asynchronous, eight-question written survey about administrative problems consumers face. Participants describe an anonymous recurring issue, estimate workaround frequency and costs, and identify professional, legal, and privacy constraints for potential software solutions. The study seeks adults with recent professional or volunteer experience assisting consumers with administrative tasks and the ability to provide clear, detailed written responses while protecting consumer privacy.

Evaluate and adjudicate complex product and shipping protection claims, investigate fraud and unusual claim patterns, manage escalations, and ensure decisions comply with policies. Communicate with customers, service providers, and internal teams by phone and email; coordinate technician dispatch and parts ordering; document interactions; troubleshoot system issues; recommend process improvements; and support training and service-quality initiatives.

Provides phone, email, ticket, and device-signal support to clients and customers. Responsibilities include documenting interactions, troubleshooting basic technical issues, dispatching service requests, educating users, meeting call-queue and service-level metrics, and escalating complex concerns with team guidance. The role requires clear communication, empathy, accurate data entry, basic technology knowledge, and a high school diploma.

Handles a high volume of inbound calls regarding life and annuity new business. Provides accurate, timely support to financial advisors, policyholders, and internal partners; researches and documents inquiries and resolutions; follows privacy regulations and company procedures; performs administrative tasks and assigned projects. Requires professional communication, organization, teamwork, risk awareness, and adaptability in a changing environment.

Supports Release of Information Specialists and related departments in resolving issues with medical-record requests. Ensures HIPAA and applicable legal compliance, performs data entry and quality control, researches workflow and records issues, communicates across departments, and escalates critical problems. The role requires accuracy, productivity, reliability, independent work, and annual HIPAA certification.

Own MNTN’s support experience strategy by turning customer conversations and sentiment into product insights, improving CSAT, designing AI-supported support workflows, detecting issues proactively, and standardizing support health metrics. The role partners closely with Support, Product, Engineering, Content, and Revenue teams to reduce support demand, improve AI deflection, accelerate issue resolution, and deliver measurable customer experience and efficiency gains.

Provide fast, thoughtful customer support through Slack and email for platform navigation, onboarding, billing, and pentest scheduling. Triage and document issues, route escalations, send timely updates, maintain accurate ticket records in Pylon, and contribute to the knowledge base. Collaborate with Security Program Managers, Customer Success, and Engineering while helping build the support function and processes in a fully remote, high-growth environment.

Provides Tier I technical support for smart cooler vending operators. Handles customer intake, onboarding, app and machine-status questions, basic troubleshooting, connectivity and payment-reader issue gathering, documentation, follow-up, and escalation to Tier II. The role requires clear communication, structured checklist use, accurate ticket documentation, and the ability to explain technical steps plainly without making unsupported technical or equipment decisions.

Provides first-line technical and customer support for MeridianLink mortgage clients. Responds to inquiries, documents cases, resolves issues, coordinates escalations, communicates updates, supports procedures and training, and mentors junior specialists. May represent the team in meetings when a supervisor is unavailable.

Provides high-volume client support for prenatal diagnostic test orders by obtaining missing information, managing follow-up queues, documenting communications in CRM and LIMS systems, updating order data, resolving inquiries, and coordinating with laboratory, sales, billing, and support teams. The role also identifies workflow issues and supports process improvements.