Top Operations & Support Jobs in Phoenix – Mesa – Scottsdale, AZ

As a Data Center Support Technician, you will troubleshoot technical issues, provide customer support, monitor systems, and assist with equipment management in a 24/7 onsite environment.

Provide inbound phone, email, and chat support for small-business customers on benefits and payroll issues. Own customer inquiries end-to-end, research solutions using internal resources, meet quality/productivity standards, collaborate with cross-functional teams to influence product, and support seasonal volume spikes with possible weekend overtime.

Support debt settlement operations by reviewing creditor documents, contacting creditors, updating account information, processing authorization and POA requests, handling inbound/outbound creditor calls and emails, researching account servicing, and meeting accuracy and productivity metrics.

Lead aftersales performance across the Tulsa district by partnering with dealers to execute GM Aftersales programs, drive revenue and KPIs, analyze performance, develop business plans, resolve customer and warranty issues, and provide onsite coaching. Requires data-driven recommendations, strong fixed-ops expertise, and up to 50% regional travel.

Field leadership role driving aftersales performance across a Nebraska district. Partner with dealership leadership to execute Customer Care & Aftersales initiatives, improve customer satisfaction, grow revenue, analyze performance, develop business plans, resolve warranty and service issues, and deliver on KPIs through data-driven insights and frequent onsite engagement.

The Senior Manager of Enterprise Business Systems oversees the strategy, implementation, and optimization of enterprise applications, leading a team for full lifecycle management, ensuring system delivery, and fostering cross-functional collaboration.

Review and evaluate Group Life claim documentation for completeness and accuracy, process payments, respond to policyholder and beneficiary inquiries, ensure regulatory compliance, meet production and quality targets, mentor reviewers, and support claimants compassionately throughout the claims process.

Lead and scale a global Customer Support organisation from Singapore: define strategy, 24/7 operating model, SLAs, analytics (CSAT/NPS), QA, tech stack, deflection/self-service, cross-functional incident leadership, and vendor/BPO management to improve customer health, retention and cost-to-serve.

Manage the full lifecycle of escrow transactions: order title searches and payoff demands, clear title requirements, coordinate with external title companies and notaries, review closing documents for accuracy, and support escrow officers with file balancing and ledger management while communicating proactively with clients.

Design and deploy Zendesk Advanced AI Agents and Copilot to deflect support tickets and automate L0/L1 resolutions. Identify high-impact use cases, build agentic workflows that call external APIs, collaborate with Security/IT and Support Ops on governance and rollout, and track AI impact (deflection, automated resolutions, accuracy) to continuously tune performance.

The CS Operations Manager will manage the operational infrastructure for renewal programs, including program design, process configuration, and cross-functional collaboration with teams like Sales and Marketing.

Lead the commissions function end-to-end: plan design, quota support, calculation and payout, CaptivateIQ administration, reporting, dispute resolution, and scaling processes and team to align incentives with company GTM and pricing evolution.