Top Operations & Support Jobs in Phoenix – Mesa – Scottsdale, AZ

Lead strategy, execution, and growth of non-sports prediction markets (crypto, politics, finance, tech, culture). Own operational processes, launch and monitor markets at scale, optimize performance metrics (engagement, retention, volume, revenue), and partner cross-functionally to drive business outcomes using data-driven decisions and trend identification.

The Senior Manager of Platform Architecture leads a team to deliver strategic outcomes, ensuring architectural excellence while fostering customer relationships and team development.

The Operator role at Snap involves supporting operations related to their products, emphasizing collaboration and a diverse work environment.

Serve as the onsite Phoenix IT lead providing white-glove support to executives and employees across macOS/Windows/mobile. Own onboarding, asset lifecycle, local network monitoring and troubleshooting, Zoom/Teams Rooms and AV readiness, vendor liaison, documentation, mentorship, and site-level project execution in partnership with global IT, Network, and Workplace teams.

Support debt settlement operations by reviewing creditor documents, contacting creditors, updating account information, processing authorization and POA requests, handling inbound/outbound creditor calls and emails, researching account servicing, and meeting accuracy and productivity metrics.

Lead quality control and assurance for Compliance Operations, perform AML process reviews (KYC, transaction monitoring, screening), drive process improvements, partner with stakeholders and vendors, deliver quality reporting and scale the quality program.

As a Data Center Support Technician, you will troubleshoot technical issues, provide customer support, monitor systems, and assist with equipment management in a 24/7 onsite environment.

Manage workers' compensation claims end-to-end: investigate, determine compensability, set reserves, administer benefits, control litigation, negotiate settlements, and provide claim status and guidance to agents and insureds while ensuring statutory compliance and excellent customer service.

The Senior Manager, Underwriting leads the New Business Underwriting team, ensuring performance, service delivery, and development of underwriters while driving process improvements and managing team dynamics.

Lead IT operations and support for a rapidly growing fintech: maintain and upgrade systems, manage endpoints (Mac/Windows/ChromeOS), run MDM and Google Workspaces, mentor staff, define metrics, lead large IT projects, manage vendors and office technology, implement cybersecurity controls, expand support coverage, and travel internationally twice yearly.

Provide real-time resolution for escalated and high-effort customers via inbound/outbound calls and email. Own customer experiences, document action items, use Five9/Intercom/GSuite/Slack/Asana, share frontline insights, and act as a brand ambassador to improve satisfaction and retention.