Top Operations & Support Jobs in Phoenix – Mesa – Scottsdale, AZ

Manage critical workflows in the property transaction lifecycle, handling vendor relations, exception resolution, and AI validation. Drive operational efficiency and improve workflows.

Provide Level 1 technical support and assist Level 2: troubleshoot hardware, Windows, Office365, Active Directory, network, mobile and printing issues; manage help-desk tickets, perform account administration, escalate appropriately, support on-call/after-hours, maintain documentation, and assist engineers with on-site tasks.

Lead day-to-day execution of the Predictions product across Basketball, Soccer, and Baseball. Launch timely prediction markets, coordinate cross-functional go-to-market campaigns, manage on-site merchandising and game-day operations, respond to live events, and use performance data to refine strategies. Maintain centralized planning and scale prediction-market capabilities.

The Senior Manager of Platform Architecture leads a team to deliver strategic outcomes, ensuring architectural excellence while fostering customer relationships and team development.

The Operator role at Snap involves supporting operations related to their products, emphasizing collaboration and a diverse work environment.

Serve as the onsite Phoenix IT lead providing white-glove support to executives and employees across macOS/Windows/mobile. Own onboarding, asset lifecycle, local network monitoring and troubleshooting, Zoom/Teams Rooms and AV readiness, vendor liaison, documentation, mentorship, and site-level project execution in partnership with global IT, Network, and Workplace teams.

Support debt settlement operations by reviewing creditor documents, contacting creditors, updating account information, processing authorization and POA requests, handling inbound/outbound creditor calls and emails, researching account servicing, and meeting accuracy and productivity metrics.

Lead quality control and assurance for Compliance Operations, perform AML process reviews (KYC, transaction monitoring, screening), drive process improvements, partner with stakeholders and vendors, deliver quality reporting and scale the quality program.

Own Tier 2/3 escalations for payment processing, API integration, and SaaS platform issues. Troubleshoot across payment rails, third-party integrations, and internal systems (PostgreSQL, Firebase, JetAdmin). Build and maintain AI agents and automation to reduce ticket volume. Partner with Product and Engineering to resolve systemic issues, document root causes, and serve as a technical escalation resource for frontline support.

Handle inbound Long Term Care insurance calls; document interactions; research and resolve errors, contract discrepancies, and processing delays; liaise with operational teams; use computerized systems to track and troubleshoot; meet KPIs, adhere to schedules, and deliver empathetic, solution-focused customer service.