Top Healthtech Customer Success & Experience Jobs in Philadelphia, PA

Lead Babylist's global support organization (100+ people), set strategy and operating model, design AI-human workflows, own policies/SLAs, partner cross-functionally (Fulfillment, Ops Eng, Finance, Marketing), and continually evolve org structure and staffing to improve customer experience and efficiency.

Own onboarding and long-term success for employer clients (<3,000 employees). Serve as primary contact, guide launches, support employer portal usage, deliver customized communications and campaigns, partner with brokers, marketing, product, and operations to increase benefit awareness and utilization.

The Multi Location Group Trainer will deliver in-person clinical training, coach dental staff in adopting digital workflows, and assess practice readiness with travel up to 85%.

Manage and grow Ambry's institutional accounts in the Northeast by driving adoption of CARE and other products, ensuring post-sale success, leading renewals and expansions, coordinating cross-functional teams, and delivering client governance and business reviews.

The Client Success Manager serves as a key contact for clients, enhancing satisfaction by monitoring performance metrics, leading project management tasks, and supporting client engagement with Waystar's technology. Responsibilities include relationship building, delivering training, and conducting data analysis to improve processes.

As a Patient Engagement Specialist I, you'll handle outbound calls to patients, educate them about services, and book appointments using communication skills and software tools.

Manages client measurement deliverables, documentation, quality control, data validation, issue resolution, and project status communication. Analyzes paid media and measurement data, develops initial insights and recommendations, supports client presentations, trains clients, and mentors junior team members. Collaborates with sales, product, delivery, and data management teams to improve workflows, ensure accurate execution, and maximize client value.

The Enterprise Account Partner will manage global customer relationships, ensure satisfaction, drive revenue growth, and develop long-term account strategies.

The Strategic Account Manager leads account partnerships with major health systems, focuses on revenue generation, develops strategies, and builds strong client relationships to drive growth.

Lead end-to-end customer operations and strategic account management, drive product testing/QA, streamline production and operational processes, create customer-facing content (case studies, testimonials), manage contracts/billing/orders/repairs, and advocate for customers and market adoption while partnering closely with the CEO to scale Stel Life's healthtech offerings.