Top Healthtech Customer Success & Experience Jobs in Philadelphia, PA

Own strategic relationships and success for a portfolio of complex healthcare technology clients. Serve as a trusted advisor, investigate data questions, interpret insights, manage implementations and projects, drive adoption, retention, and expansion, and lead business reviews, training, and product demonstrations. Collaborate with Sales, Engineering, and Product while translating client needs into actionable feedback and maintaining ownership of risks, milestones, and outcomes.

Leads and scales the Implementation function, managing people, strategy, processes, systems, and customer go-lives. Oversees implementations for new and existing customers, develops playbooks and operating metrics, resolves complex configurations, improves automation, and partners cross-functionally with Sales, Customer Success, Support, Product, Engineering, and Data. Coaches Implementation Managers while ensuring successful transitions to Customer Success and scalable delivery as the company grows.

Leads enterprise customer success for Redox’s strategic accounts, managing six Strategic Client Executives and owning retention, expansion, account health, and executive relationships. Builds scalable customer success playbooks covering account planning, business reviews, escalations, health scoring, and expansion. Partners with Sales, Product, Support, Engineering, and Marketing to resolve risks, influence the roadmap, and drive customer advocacy across complex healthcare and technology accounts.

Own strategic post-sale relationships for complex enterprise healthcare accounts. Lead executive engagements, large-scale client initiatives, escalations, process improvements, and value realization across cross-functional teams. Analyze workflows, track success metrics, drive adoption, and provide recommendations that improve customer outcomes, operational efficiency, ROI, and long-term partnership value.

Manage strategic enterprise healthcare accounts as a trusted executive advisor. Drive adoption, retention, growth, value realization, and measurable operational, financial, and clinical outcomes. Develop account plans, lead executive business reviews, identify performance opportunities and risks, coordinate cross-functional initiatives, and support value-based care, population health, care coordination, and payer-provider collaboration programs. Engage senior healthcare stakeholders across health systems, health plans, provider networks, and post-acute organizations.

Provide customer support for chiropractic practices through chat, email, phone, and Zoom. Troubleshoot product issues, educate users, document interactions, manage escalations, identify recurring pain points, and collaborate with Support, Product, Engineering, Billing, and Tier 2 teams. The role requires clear communication, ownership, curiosity, organization, adaptability, technical comfort, and thoughtful use of AI in a fast-moving SaaS environment.

Leads the Client Executive function for strategic health plan and PBM accounts. Manages, coaches, and develops the team; owns client retention, renewals, expansion, consultant and broker relationships, contract economics, and escalation management. Partners cross-functionally on account strategy, reporting, onboarding, organizational scaling, and renewal performance. Personally manages high-value relationships and complex renewals while building a scalable client ownership model.

Leads Strategic and Growth Customer Success teams serving post-acute and outpatient facilities. Responsibilities include improving retention, reducing churn, driving expansion, developing account strategies and playbooks, coaching CSMs, forecasting capacity, analyzing customer health and market data, managing escalations, and representing customer insights to Product and executive leadership. The role is fully remote with occasional local and overnight travel.

Manage assigned client accounts for absence-management services by building customer relationships, addressing concerns, supporting implementation and post-implementation needs, and serving as a trusted advisor. The role coordinates with internal teams, resolves service issues, supports complex accounts, and identifies opportunities to retain, grow, and expand business. Candidates need customer relationship experience, Microsoft Office proficiency, reliable remote-work capabilities, and willingness to travel up to 25%.

Manage mid-market customer accounts as a trusted advisor, leading onboarding, engagement, retention, renewals, and expansion. Build executive relationships, develop success plans, monitor usage and risk, conduct business reviews, and track customer outcomes. Collaborate with Sales, Clinical, Product, and Operations teams while advocating for customers and improving internal processes. The role requires strong communication, analytical ability, strategic thinking, and experience managing senior stakeholders.