Top Edtech Operations & Support Jobs in Philadelphia, PA

The role involves leading and improving IT operations, focusing on proactive service organization, process design, and team development while managing IT projects and vendor relationships.

Lead and manage the virtual high school: ensure program compliance with state standards, supervise teachers and staff, coordinate student services and discipline, implement academic improvement plans, support online instructional delivery, and maintain stakeholder communication while meeting legal and special education requirements.

The intern will collaborate with stakeholders to design and develop instructional content, manage courses, and evaluate learning outcomes within the IDD team.

The Technical Implementation Specialist ensures accurate data integrations for ClassDojo, collaborating with district IT teams, managing project timelines, and maintaining documentation.

The Project Coordinator oversees the processing of applicants for the SSA, managing scheduling, documentation, and communication among stakeholders efficiently.

Lead the design and delivery of AI-enabled revenue workflows: analyze funnel and pipeline data, identify automation and AI opportunities, build/configure automations and copilots, partner with Sales/Marketing/Technology to deploy scalable, measured revenue operations improvements.

The Tech Ops Generalist will own the technical delivery of AI-powered operational tooling and the Zendesk ecosystem, helping to build a scalable operational tech platform for the organization.

Lead AI-enabled revenue forecasting, maintain executive dashboards, ensure CRM data governance (Salesforce), and integrate revenue, compliance, and learner data. Partner cross-functionally to translate analysis into actionable insights, optimize renewals and pricing, and reduce operational toil for Development and Partnerships.

Handle high-volume inbound customer calls and transactional support requests (account updates, order status, billing). Document interactions in case systems, manage follow-ups and queues, escalate as needed, and use Salesforce and Office 365 to support timely, quality resolutions.

The Senior Revenue Operations Manager will oversee Salesforce systems, governance, and optimization, ensuring operational efficiency and data integrity across sales and marketing.