Top Operations & Support Jobs in Philadelphia, PA

Provides high-level administrative and coordination support to the CEO. Responsibilities include managing calendars and inboxes, prioritizing requests, preparing agendas and executive materials, coordinating meetings and travel, tracking decisions and follow-up actions, handling correspondence and reimbursements, and liaising with senior stakeholders, Board members, Finance, and the Company Secretary. Requires discretion, strong communication, organization, judgment, and experience supporting C-suite executives.

Supports R&D and Engineering operations through KPI reporting, data quality audits, process improvement, project coordination, and operational analytics. Identifies and implements practical AI and automation use cases, including AI agents and workflows, while improving reliability through testing, context management, human review, and governance. Partners with technical and business stakeholders to deliver measurable efficiency gains, document processes, support system integrations, and provide training and reporting to leadership.

Leads the strategy, growth, operations, and profitability of Trace3’s Managed Services business, including Data Center Services and the NOC. Responsibilities include scaling the practice, launching service offerings, driving revenue and margins, managing executive customer relationships, owning financial planning and reporting, and leading distributed teams. The role also partners with Sales, improves service delivery processes, establishes performance metrics, and aligns managed services strategy with company objectives.

Leads Salesforce development and administration, managing a technical team and owning platform architecture, roadmap, security, integrations, DevOps, releases, and operational health. Partners with cross-functional GTM stakeholders to translate requirements into scalable solutions, oversees adjacent RevOps tools, manages AI-driven Salesforce capabilities, and serves as the senior technical escalation point.

Supports leadership and planned giving operations, including planned gift marketing, estate management, donor stewardship, CRM tracking and reporting, revenue forecasting, budget management, gift distributions, and chapter communications. Coordinates with finance, donor care, stewardship, prospect research, leadership gift officers, vendors, and external stakeholders. Administers board financial tracking, pledge reminders, campaign support, and gift program improvements while maintaining accurate, confidential records.

Handles order entry and order management, including EDI transactions, data entry, reconciliation reporting, database maintenance, and monitoring electronic documents. Reviews information for accuracy, resolves missing data and technical issues, coordinates inquiries, and supports distribution center and logistics teams. Requires attention to detail, effective communication, organizational skills, and flexibility for overtime or weekend work.

Leads revenue operations across the GTM funnel by building Salesforce and AI-powered dashboards, KPI frameworks, forecasting processes, and reporting workflows. Partners with GTM leadership, Finance, Systems, Enablement, and developers to improve data quality, translate business needs into technical requirements, manage processes, support adoption, and deliver executive-ready insights. Oversees reporting across Salesforce, Gong, Salesloft, Highspot, and related platforms.

Manages business and systems analysts supporting enterprise projects, strategic initiatives, sales and service technology, and operational process improvements. Allocates staff, oversees performance and development, resolves complex workflow and production issues, coordinates vendors and departments, standardizes platforms, and ensures automated solutions meet business needs. Builds strong internal relationships, educates business partners, maintains communication, and acts as a subject matter expert for sales and service processes.

Provide technical support for Flashpoint Ignite to enterprise customers via ticketing, web meetings, and phone. Troubleshoot SAML, API, data, and desktop issues end-to-end, document resolutions, escalate complex defects to Engineering/Product, and contribute knowledge base content to improve customer experience.

Owns IT infrastructure, endpoint management, identity and access, security, compliance, vendor relationships, and employee support across corporate and clinical teams. The role designs scalable systems, resolves hardware and software issues, manages provisioning and deprovisioning, develops IT policies and documentation, supports HIPAA and SOC 2 compliance, and maintains disaster recovery and cybersecurity response practices. Periodic travel to regional offices is required.