Top Operations & Support Jobs in Philadelphia, PA

Own the revenue enablement operating system across SDR, sales, solutions consulting, and customer success. Build onboarding, certification, knowledge management, technology, AI-enabled workflows, dashboards, and scalable enablement programs. Analyze performance and adoption data, improve ramp and readiness, manage vendors and dependencies, and partner cross-functionally to translate business priorities into repeatable learning experiences and measurable GTM outcomes.

Reviews, triages, verifies, and coordinates human services cases; tracks deadlines and escalations; supports field-team scheduling and travel logistics; contacts sponsors; validates case records and documentation; performs secure portal uploads, batch reconciliation, and quality reviews; resolves data discrepancies while protecting sensitive information and maintaining audit trails.

Provide administrative and operational support including Zoom meeting management, calendar and email handling, Google Sheets work, live Zoom session tech support, research, note collation, and project organization. Act as a proactive gatekeeper and collaborator to protect the employer's time and keep workflows running smoothly.

Own revenue operations for the Fund Administration business, including Salesforce health, renewals, forecasting, pipeline reporting, dashboards, process governance, automation, and cross-functional operating cadences. Partner with Fund Administration, Sales, Customer Success, Marketing, and Finance to improve revenue processes, pricing, compensation, territories, quotas, and data integrity. Use AI and revenue technology to streamline workflows, improve reporting, and support scalable growth.

Leads revenue operations for a B2B SaaS company by owning forecasting, pipeline rigor, GTM accountability, CRM architecture, data quality, KPI reporting, and AI-enabled automation. Partners with Sales, Marketing, Customer Experience, Product, and Finance to operationalize strategy, improve revenue predictability, and align targets, processes, and systems. Manages and mentors a RevOps Analyst while building a scalable, high-performing function.

Provides high-level administrative and coordination support to the CEO. Responsibilities include managing calendars and inboxes, prioritizing requests, preparing agendas and executive materials, coordinating meetings and travel, tracking decisions and follow-up actions, handling correspondence and reimbursements, and liaising with senior stakeholders, Board members, Finance, and the Company Secretary. Requires discretion, strong communication, organization, judgment, and experience supporting C-suite executives.

Supports R&D and Engineering operations through KPI reporting, data quality audits, process improvement, project coordination, and operational analytics. Identifies and implements practical AI and automation use cases, including AI agents and workflows, while improving reliability through testing, context management, human review, and governance. Partners with technical and business stakeholders to deliver measurable efficiency gains, document processes, support system integrations, and provide training and reporting to leadership.

Leads the strategy, growth, operations, and profitability of Trace3’s Managed Services business, including Data Center Services and the NOC. Responsibilities include scaling the practice, launching service offerings, driving revenue and margins, managing executive customer relationships, owning financial planning and reporting, and leading distributed teams. The role also partners with Sales, improves service delivery processes, establishes performance metrics, and aligns managed services strategy with company objectives.

Leads Salesforce development and administration, managing a technical team and owning platform architecture, roadmap, security, integrations, DevOps, releases, and operational health. Partners with cross-functional GTM stakeholders to translate requirements into scalable solutions, oversees adjacent RevOps tools, manages AI-driven Salesforce capabilities, and serves as the senior technical escalation point.

Supports leadership and planned giving operations, including planned gift marketing, estate management, donor stewardship, CRM tracking and reporting, revenue forecasting, budget management, gift distributions, and chapter communications. Coordinates with finance, donor care, stewardship, prospect research, leadership gift officers, vendors, and external stakeholders. Administers board financial tracking, pledge reminders, campaign support, and gift program improvements while maintaining accurate, confidential records.