Administrative Assistant

Position Overview

Provides administrative and case management support services to the Case Management and operations staff.

Key Responsibilities

· Receives calls from the providers, claimants, Attorneys and Accounts and takes in all necessary and pertinent information or forwards the calls to the appropriate recipient.

· Generates and processes TCM and FBCM correspondence in accordance with departmental policy and procedures.

· Prepares all CM letters and reports received via email or fax in accordance with department policy and procedures.

· Creates letters within 24-48 hours of receipt of request from case manager

· Receives medical records/information from provider, enters information into CASEANYPLACE and forwards to case manager for further direction.

· Enters and sends all necessary documents, i.e. introduction letters, professional authorization letters, visit confirmation letters, medical record requests, etc.

· Contacts adjusters when directed by the Case Manager.

· Enters daily billable time and notes in CASEANYPLACE to correspond with administrative activity that can be captured.

· Performs other administrative assistant duties as assigned.

Required Skills and Qualifications

· Accountability: Exhibit and drive a sense of urgency, responsiveness and credibility.

· Adaptability: Ability to work effectively in a fast-paced environment while consistently producing error-free work and meeting deadlines.

· Communication: Speak clearly, listen actively and convey information effectively both verbally and in writing.

· Customer Service: Respond promptly to customer inquiries, build relationships of trust and respect, and strive to meet and/or exceed expectations.

· Organization: Demonstrate effective time management, prioritization, and organizational skills.

· Professionalism: Demonstrate positive and effective interpersonal and relationship management skills internally and externally

· Teamwork: Contribute to building a positive team environment, gives and receives feedback, and listens to others’ views.

Education

· High School Diploma or equivalent plus up to one (1) year of related experience.

· Associate or bachelor's degree a plus.

Work Environment & Location

· Work performed in an office environment or remote office setting.

· Job performed while sitting.

Compensation & Benefits

• Competitive base salary

• Comprehensive benefits package (healthcare, 401k, PTO, etc.)