Top Tech Jobs & Startup Jobs in Pensacola, FL

Leads life insurance operations across payments, policy administration, licensing, commissions, policy changes, vendors, controls, and risk. Directs a global workforce of more than 150 employees and contingent resources while executing operational strategy, digital transformation, automation, service improvements, and scalable solutions. Partners with senior stakeholders across operations, distribution, product, and shared services to improve customer and producer experiences, strengthen controls, manage financial commitments, and support business growth.

Manage project accounting, billing, invoicing, accounts payable and receivable, general ledger activities, reconciliations, financial reporting, cash flow, internal controls, and audit support. Ensure compliance with GAAP, federal contracting requirements, contract terms, funding limitations, and government cost-allocation rules. Maintain Unanet and coordinate with Contracts and Program Management teams to validate billing data and labor charges.

Owns product strategy, vision, operating models, governance, and roadmaps for data migration, integrations, and enterprise transformation initiatives. Translates business and technical objectives into prioritized delivery plans, coordinates cross-functional teams and vendors, oversees readiness, testing, implementation, stabilization, and transition to operations. Manages risks, dependencies, stakeholder expectations, compliance, and executive reporting while guiding product owners and delivery teams.

Oversee cost reporting, financial reconciliations, Medicaid filings, audits, encounter variance analysis, and financial reporting processes. Lead data management, SQL code auditing, and process development in Databricks. Manage staffing, performance, and team development while partnering with finance and encounters teams. Ensure compliance with accounting principles, internal controls, and reporting requirements, and provide financial analysis and leadership support.

Lead end-to-end Salesforce Field Service architecture and implementations, design API-driven integrations with ERPs and middleware, govern technical standards and DevOps, drive pre-sales solutioning, advise on operating models and AI-readiness, mentor distributed teams, resolve escalations, and develop reusable accelerators to ensure scalable, long-term technical delivery.

Design, develop, customize and maintain enterprise Sitecore solutions (versions 9/10, SXA, JSS, XM Cloud). Produce technical specs, implement components, test and debug in test and production, support teammates, perform demos to customers, and escalate/resolve issues.

Build tools, workflows, accelerators, and AI-powered experiences that improve creative and product workflows. Translate emerging AI capabilities into secure, performant, reusable code, demos, documentation, and shared patterns. Collaborate with design, product, copy, strategy, and production teams; present technical work to internal stakeholders and clients; and adapt between rapid experimentation and structured delivery.

Manage DraftKings Rewards operations by monitoring engagement, tier progression, reward utilization, and program economics. Analyze player behavior and performance data using SQL to identify improvements, validate reporting, and develop business cases. Coordinate testing, launches, and issue resolution for program enhancements while partnering with Analytics, Finance, and Loyalty Operations. Use AI and automation to improve workflows and analysis, and communicate recommendations to leadership.

Provide remote email, chat, and phone support to US and Canadian business owners using an AI receptionist product. Help customers with setup, call forwarding, notifications, and account settings; troubleshoot issues, escalate reproducible problems to engineering, maintain clear communication, and improve help content based on recurring questions.

Research target businesses, conduct outbound calls and emails, qualify prospects, run product demonstrations, and book qualified sales opportunities. Maintain accurate CRM records, test messaging, follow up consistently, and collaborate with account managers and the London team. The role serves US and Canadian businesses remotely, requires clear communication and disciplined prospecting, and focuses on building repeatable qualified pipeline for Jodie AI’s receptionist and phone-answering service.

Own a portfolio of B2B SaaS customers from onboarding through renewal and expansion. Develop success plans, monitor adoption and call quality, identify churn risks, recover at-risk accounts, forecast renewals, and grow accounts through relevant workflows and integrations. Partner with product and engineering to resolve recurring customer issues, while serving US and Canadian business owners and providing feedback to the London team.

Coordinates post-pay operations and change management activities involving Medicare Secondary Payer systems and contractors. Manages change requests, business requirements, impact assessments, communication plans, documentation, review boards, implementation timelines, training, SOPs, quality assurance, and mitigation efforts. Serves as a point of contact for MSPIC and MSPSC, supports process improvements, prepares management reports and executive presentations, and integrates change management across project and operational functions.

Lead the architecture and engineering direction for an enterprise Amazon Connect contact center transformation. Design voice, messaging, routing, analytics, integrations, AI self-service, and agent-assist solutions. Lead migration from Cisco UCCE/CVP, establish cloud security, CI/CD, infrastructure-as-code, observability, resiliency, and production standards, and provide hands-on mentorship. Partner with AWS, vendors, security, data, operations, and product teams to deliver secure, scalable, AI-enabled contact center capabilities.

Own recruiting as Suppli’s first dedicated recruiter, with primary focus on engineering and product hiring and parallel sales and customer success searches. Source and convert passive candidates into first calls, partner with hiring managers, screen for quality, manage ATS and candidate experience, instrument funnel metrics, and build AI-native recruiting workflows. The role requires full-cycle solo recruiting experience, engineering fluency, strong outreach conversion, and 5+ years of recruiting experience.