Top Customer Success & Experience Jobs in Orlando, FL

Lead onsite deployments for home care agencies, manage post-sale onboarding, train non-technical users, perform light technical setup/troubleshooting, build client relationships, document activity in HubSpot, and drive long-term adoption through cross-functional collaboration and ongoing support.

Design and own post-sales programs (onboarding, service standards, VOC, enablement, partner readiness). Synthesize CSAT/NPS and support signals into product and ops improvements, build scalable enablement and partner onboarding, track program health (time-to-value, NRR, retention), and coordinate cross-functional stakeholders to drive retention and expansion.

Manage onboarding, adoption, and renewals for insurance clients by leading rollouts, coordinating internal resources, advising Anti-Fraud/Claims/Underwriting teams, tracking KPIs, delivering executive business reviews, driving retention and growth, and surfacing customer feedback to product and leadership.

Lead delivery of complex AlayaCare Cloud implementations for US customers: manage project plans, risks, scope, training, testing, and adoption. Guide configuration, deliver training (on-site and remote), facilitate AlayaCare University enablement, drive user engagement and satisfaction, and support cross-functional handoffs and team upskilling. Travel as required for on-site work.

Manage a portfolio of education program accounts as primary relationship owner to drive retention, renewals, adoption, and growth. Develop strategic account plans, coordinate onboarding and training, monitor utilization and account health, resolve cross-functional issues, and represent MCG at events. Mentor junior account staff and use AI-enabled tools and CRM systems to improve engagement and outcomes.

Manage a caseload of 70–90 trading partner add-ons: onboard vendors to the TrueCommerce portal, coordinate setup and testing with internal teams, run status calls, and use NetSuite and Smartsheets to track progress. Remote role with up to 10% travel.

Serve as a senior, high-touch advisor for top creators, providing strategic coaching, data-driven insights, and cross-functional advocacy to drive creator revenue, retention, platform adoption, and scalable coaching playbooks.

Lead client professional services engagements for the Lone Wolf platform, including implementations, training, data setup, conversions, and onboarding. Manage project plans, requirements gathering, configuration, status updates, and budgets while coordinating with Product, QA, and Business Solutions to ensure successful adoption.

Serve as the technical face and trusted advisor for customers, designing platform configurations, delivering training, leading technical discovery and escalations, and advocating customer needs to Product and Engineering to drive adoption and expansion.

Provide technical onboarding and ongoing support to K-12 district partners, focusing on SSO/SAML integrations, LMS connections, troubleshooting, documentation, running daily live Zoom programs, data management, and collaboration with district teams and global support.