Join the TrueCommerce Professional Services team where you will turn new connections into thriving trading partnerships. Help retailers and their vendors connect, test, and go live with confidence.
The Implementation Specialist II will manage a high volume caseload of trading partner add ons for TrueCommerce Home retail customers. You will guide vendors and manufacturers through how they will connect, set them up on the TrueCommerce portal, and coordinate setup and testing through go-live with our internal teams. No EDI background is needed; most of our team came from other industries, and we will teach you the rest.
This role is a remote opportunity, with up to 10% travel.
What You’ll Do:
- Manage a personal caseload of 70 to 90 trading partner requests for retail customers, with proactive follow-ups and high email volume.
- Communicate with vendors and manufacturers to determine how they will connect, set them up on the TrueCommerce portal, and walk them through requirements.
- Coordinate setup and testing with dedicated internal mapping, trading partner support, and development teams.
- Run recurring status calls with retail customers to keep open items, approvals, and go-live coordination on track.
- Work in NetSuite for customer communication and case management, and in Smartsheets for project coordination and customer updates.
Requirements for Success:
- 1+ year of customer-facing experience in any industry (customer service, project coordination, account management, or operations); EDI experience is not required.
- Comfortable on the phone and proactive about picking it up.
- Proven ability to handle high volume work: organized calendar, strong follow-up discipline, and comfort in a fast-paced environment.
- Strong customer service instincts, including experience handling high-intensity customer situations.
- Team player who takes ownership and helps teammates without being asked.
- Proficiency with Microsoft Office (Outlook, Word, Excel, and Teams) and internet-based business tools.
- Associate degree in business, technology, or a related field required; bachelor's degree preferred.
- Willingness to work a flexible schedule between 8am and 7pm when needed.
Preferred Requirements:
- Experience with NetSuite, Smartsheets, or any ticketing system.
- Knowledge of B2B commerce, EDI, or supply chain processes.
- Experience with ERP or accounting platforms such as QuickBooks, Sage, SAP, or Microsoft Dynamics.
Perks & Benefits
- Remote first and casual work environment
- 401k with 3.5% company match and vested after 2 years
- 20 PTO days + 1 birthday off + 3 “summer days” + 1 volunteer day + 10 company holidays
- Medical, dental, vision and other life/health insurance plans
- Paid parental leave
- Wellness reimbursement program
Who is TrueCommerce?
TrueCommerce is a high-performing global supply chain network that provides fully integrated, end-to-end supply chain visibility and management. We’ve empowered some of the biggest brands in the world to improve their supply chain performance: Schneider Electric, Siemens, Ocean Spray, and many more.
Please visit our careers website for additional information.
Equal Opportunity EmployerThis employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
Skills Required
- 1+ year of customer-facing experience (customer service, project coordination, account management, or operations)
- Comfortable and proactive on the phone
- Ability to manage high volume work: organized calendar and strong follow-up discipline
- Experience handling high-intensity customer situations and strong customer service instincts
- Team player who takes ownership and assists teammates
- Proficiency with Microsoft Office (Outlook, Word, Excel, Teams) and internet-based business tools
- Associate degree in business, technology, or related field (bachelor's preferred)
- Willingness to work a flexible schedule between 8am and 7pm when needed
- Experience with NetSuite, Smartsheets, or any ticketing system
- Knowledge of B2B commerce, EDI, or supply chain processes
- Experience with ERP or accounting platforms (QuickBooks, Sage, SAP, Microsoft Dynamics)
TrueCommerce Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about TrueCommerce and has not been reviewed or approved by TrueCommerce.
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Leave & Time Off Breadth — Time off and flexibility are described as strong, with generous PTO, many holidays, and occasional summer hours in some regions. These practices are associated with good work-life balance across many teams.
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Flexible Benefits — Work location options span remote, hybrid, and onsite, and benefits are tailored by country. This flexibility and regional tailoring make the package feel adaptable to different circumstances.
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Retirement Support — Retirement programs with employer contributions, including a 401(k) with match in the U.S., are part of the core package. This provides a stable foundation for long-term financial planning.
TrueCommerce Insights
What We Do
At TrueCommerce, we empower businesses to improve their supply chain performance and drive better business outcomes. Through a single connection to our high-performance global supply chain network, businesses receive more than just EDI, they get access to a fully-integrated network that connects their customers, suppliers, logistics partners, and internal systems. Our cloud based fully-managed services help businesses achieve end-to-end supply chain management, streamlined delivery, and simplified operations. With 25+ years of expertise and trusted partnership, TrueCommerce helps businesses reach their true supply chain potential today, while preparing them for the future with our integration-agnostic network. That’s why thousands of companies — from SMBs to the global Fortune 100, across various industries — rely on us. To learn more, visit www.truecommerce.com.
