Top Customer Success & Experience Jobs in Orlando, FL

Manage a book of enterprise customers to drive adoption, renewals, and expansion for Chromatic and Storybook. Monitor customer health, surface risks, run business reviews, partner cross-functionally with Sales/Product/Engineering, create account plans, analyze usage metrics, and build scalable CS processes and playbooks.

Serve as primary customer contact to drive satisfaction, manage implementations and projects, monitor account health, analyze usage/ROI, identify expansion opportunities, and lead data-driven optimizations across cross-functional teams.

Support client relationships by tracking and resolving cases, coordinating cross-functional teams, pulling and interpreting reports, maintaining documentation, and providing operational and administrative support to ensure client performance guarantees are met.

Senior technical support engineer responsible for remote monitoring, advanced troubleshooting, and resolution of hardware and software issues for deployed robot fleets. Acts as SME and liaison to customers, OEMs, and engineering; leads projects, mentors junior staff, creates dashboards and metrics, and provides on-site support as needed to improve customer satisfaction and product reliability.

Manage a portfolio of mid-market Gaming & Entertainment/Media advertisers to drive retention, revenue expansion, and platform adoption. Serve as a strategic advisor, lead onboarding and business reviews, optimize campaigns using data, identify upsell opportunities with Sales, monitor account health, and collaborate cross-functionally to improve playbooks and customer outcomes.

Lead and grow an SMB/Mid-Market Customer Success team of six to drive retention, renewals, adoption, and expansion. Coach CSMs, manage escalations, establish scalable operating rhythms, implement AI and automation to improve efficiency, analyze customer and team data, build playbooks and journeys, and partner cross-functionally to deliver exceptional end-to-end customer outcomes.

Lead SoundStack's Business Account Management for strategic customers: own business outcomes, retention, renewals, and expansion. Build the function, define processes and KPIs, run executive reviews, manage cross-functional escalations, drive NRR, and recruit and mentor future Business Account Managers.

Lead and develop a team of Customer Success Managers for SMB and Mid-Market, driving retention, renewals, product adoption, and expansion. Establish scalable processes, use data and AI/automation to optimize workflows, manage escalations, partner cross-functionally, and represent customer needs internally.

Manage a pooled book of early-stage customers, deliver onboarding materials, documentation, and webinars, respond via email and calls per SLAs, own medium/large internal projects to improve retention and onboarding.

Own end-to-end customer education at Ashby: scope, build, and publish courses, playbooks, recordings, and learning assets. Translate complex product workflows into practical, outcome-oriented education; refresh existing content; partner with CS, Product, PMM, and RecOps; and contribute to systems and standards that scale high-quality learning experiences.

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