Top Customer Success & Experience Jobs in Orlando, FL

Partner with existing customers to implement add-on products, act as technical expert on the Datarails suite, advise on financial reporting best practices, influence product roadmap through cross-functional collaboration, and maintain relationships with finance stakeholders to drive adoption and expansion.

Lead CX operations to improve end-to-end customer experience: manage support channels and escalations, create and maintain SOPs and Notion knowledge base, establish SLAs, analyze support trends and voice-of-customer, partner with Product/Engineering/Operations, and drive process improvements and enablement.

Serve as a technical account lead for planning, architecting, coordinating, and managing Veeam availability and data protection engagements. Provide solution design, implementation support, project management, assessments, documentation, knowledge transfer, post-installation support, and client liaison. Identify additional customer needs, contribute to proposals and SOWs, and assist sales of professional services. Quarterly overnight travel to customers required.

Manage a portfolio of customers to ensure business outcomes via Microsoft cloud solutions. Act as customer advocate, drive adoption, retention, and revenue growth; coordinate roadmaps, escalations, reporting, and continuous improvement across cross-functional teams.

Lead a regional Customer Success team to drive adoption, retention, expansion, and executive relationships. Manage a book of complex SaaS/CPM customers, build and execute success plans, run governance and risk cadences, collaborate cross-functionally, and report on KPIs and commercial outcomes to senior leadership.

The Customer Experience Manager will engage with strategic customers to enhance cloud security practices, drive adoption of Wiz's solutions, and ensure collaboration across teams to achieve successful outcomes.

Serve as a post-sales technical lead delivering professional services and network observability guidance. Lead technical projects, integrate Kentik with customer systems, analyze telemetry to recommend optimizations, and act as a trusted advisor between customers and internal Product/Engineering teams to expand platform usage.

Own a major enterprise sports client end-to-end: drive delivery, prioritize requests, coordinate product/engineering/delivery, manage roadmap/renewals/expansions, handle incidents/escalations, and produce actionable client reporting.

Lead customer education, adoption, marketing, and advocacy to drive product adoption, retention, and expansion. Build and scale Absorb Academy, create adoption playbooks with Product, develop advocacy and reference programs, and partner with GTM/Sales to convert engagement into revenue.

Serve as primary contact for strategic enterprise accounts; drive onboarding, adoption, retention, and expansion. Conduct QBRs, identify upsell opportunities, negotiate contracts, build custom reports and Salesforce workflows, coordinate cross-functional teams, monitor account health, and relay customer feedback to inform product roadmap.