Top Customer Success & Experience Jobs in Orlando, FL

Lead post-contract partner management for strategic collaborations: own onboarding, cross-functional execution, performance tracking, renewals, and expansion. Negotiate agreements, run business reviews, surface insights to product and GTM teams, and drive measurable partner growth and retention.

Provide end-to-end customer support for deposition workflows, manage account and data accuracy, run voice-of-customer feedback processes, troubleshoot issues across systems, and collaborate with Product and Engineering to improve SaaS operations and customer experience.

Manage enterprise customer relationships to ensure adoption and value of PointClickCare solutions. Deliver joint success plans, act as trusted advisor to executives, mitigate churn with turnaround strategies, analyze customer data, collaborate cross-functionally, and travel to client sites as required.

The role involves leading product demonstrations, cultivating sales pipelines, and leveraging healthcare expertise in pre-sales, while communicating value via ROI storytelling.

As a Technical Support Engineer, you will troubleshoot complex technical issues for customers using the HiddenLayer AISec Platform, partner with internal teams, and improve documentation and processes.

As a Travel Support Consultant, you will assist customers with inquiries while building relationships with travel sellers and gathering feedback to enhance products.

The Senior Technical Support Engineer will provide advanced technical support, manage critical incidents, troubleshoot complex issues, and enhance product quality through root cause analysis.

The Principal Customer Success Manager will manage key enterprise accounts, ensuring client satisfaction, retention, and revenue growth while leading negotiations and fostering senior stakeholder relationships.

The Customer Adoption Manager will lead strategy and initiatives for customer adoption in the homebuilding sector, driving operational changes and managing relationships with high-value clients.

Senior Solution Adoption CSM manages a portfolio of WEM accounts, drives structured adoption of IEX/CXone WFM, EEM, and ESP, builds Solution Adoption Plans, runs QBRs, partners with TAM/Product/Support, monitors account health, identifies upsell opportunities, and delivers client roadmaps and executive briefings to improve product utilization and renewals.