Top Customer Success & Experience Jobs in Orlando, FL

Own end-to-end deployments of Peregrine's AI platform for a portfolio of public safety customers: manage kickoff, network and data integrations, direct AI agents for configuration, run QA and training, configure permissions, unblock technical issues, and improve deployment playbooks to accelerate go-live and drive self-sufficiency.

As a Luxury Brand Evaluator, you will assess customer experiences for premium brands, provide feedback, and participate in various assignments at your convenience.

The Morning Show Producer will operate broadcast equipment, monitor programming quality, support transitions and troubleshoot issues, ensuring smooth operations during live shows.

Manage customer onboarding from contract signature through vendor activation. Lead kickoff meetings, define success criteria, coordinate provisioning and integrations, track milestones and onboarding KPIs, resolve issues, and drive vendor adoption. Partner with Sales, Customer Relationship Managers, Product, Operations, and Enablement teams to ensure seamless handoffs, improve onboarding processes, and accelerate customer value realization.

Serve as a strategic advisor to automotive dealership leadership, connecting Numa’s AI platform to profitability, productivity, and customer satisfaction goals. Lead executive QBRs, develop 90-day engagement plans, translate performance data into actionable insights, and drive retention and expansion. Build trusted relationships with dealership GMs, manage multiple accounts, collaborate with Product, Customer Success, and Sales, and travel onsite as needed.

Build and manage relationships with state correctional agencies and justice-system stakeholders. Understand partner needs, adapt product offerings and data analysis, communicate requirements to cross-functional teams, and drive measurable impact and financial sustainability. The role requires frequent travel to meet state officials and visit prisons and parole offices, along with navigating challenging environments and supporting technology-enabled change.

Manage a portfolio of 220+ mid-market customer accounts after onboarding. Drive product adoption, customer health, retention, renewals, and expansion through strategic, digital, and AI-enabled engagement. Monitor usage trends, identify risks, support escalations, advocate for customer needs, and collaborate cross-functionally on improvements. The role requires strong communication, customer data analysis, prioritization, SaaS customer success experience, and comfort using AI tools and evolving technologies.

Provide Tier 1/2 technical support for e-commerce and internal users of WMS/OMS, manage tickets and SLAs, run client onboarding and training, diagnose web/API issues using observability logs, escalate and document bugs, and support AI agent QA and knowledge base curation.

Manage and grow an assigned portfolio of SaaS customers through renewals, upsells, pricing, contract negotiations, and adoption support. Serve as the primary commercial contact, maintain CRM records, demonstrate product value, deliver training, and collaborate with Customer Success, Finance, and Legal teams. The role requires quota-carrying experience, enterprise SaaS contract expertise, strong relationship-building skills, and proactive account management in a compliant, remote-first environment.

Lead the strategy and execution of customer experience and engagement programs, improving onboarding, retention, satisfaction, loyalty, community participation, and advocacy. Analyze customer feedback and engagement metrics, collaborate with marketing, product, and operations, and manage a customer engagement team. The role also establishes customer programs, provides insights for company strategy, and improves visibility into customer sentiment and KPIs.