Top Operations & Support Jobs in Orlando, FL

Lead grant-seeking efforts: identify funding opportunities, write and submit proposals and LOIs, manage grant pipeline, reporting, compliance, and funder relationships while collaborating with leadership and program teams.

The Senior Director of Pricing & Reimbursement develops global market access strategies, leads a high-performing team, and collaborates cross-functionally to optimize pricing and patient access for innovative products.

Handle inbound or outbound calls with prospective students, screen inquiries using interactive scripts, warm-transfer qualified leads to admissions advisors, disposition calls accurately, meet quality and performance metrics, log into multiple contact systems, and work flexible shifts including evenings and weekends.

Verify candidate information by making inbound and outbound calls to employers, academic and military institutions, and references. Document findings accurately, handle escalations, adhere to quality standards, and use multiple computer applications to maintain data integrity and professionalism.

Lead remediation and restitution for deposit products by identifying impacted customers, validating data and financial outcomes, and ensuring compliant restitution. Perform detailed data and account-level analysis, partner across Technology, Risk, Legal, Compliance, Finance and Operations, strengthen controls, and prevent future customer impact through governance and continuous improvement.

First IT hire responsible for end-to-end IT: systems administration (Rippling, Google Workspace, SSO), device lifecycle, help desk, vendor and license management, security operations (endpoint protection, phishing simulations, awareness training), and establishing HIPAA compliance and documentation.

Review user accounts and transactions to detect fraud using internal tools and SOPs. Make accurate, high-volume case decisions, escalate exceptions, meet productivity and quality KPIs, track time, and work weekends.

Serve as the nominal local director for a Korean company, assist with identity verification for banking, tax, and platform processes, and support Coupang onboarding and basic compliance. Provide phone, SMS, and video verification help and relay information in Korean as needed.

Lead and oversee US claims handling for miscellaneous professional, casualty, commercial property and facultative reinsurance lines. Manage technical adjusting, claims strategy, TPA relationships, large complex losses, and broker/client engagement. Collaborate with underwriting, drive data processes, prepare claims reporting, and participate in strategic initiatives to deliver service excellence and optimal indemnity outcomes.

Serve as the on-call triage point between end users and engineering: track and resolve incoming issues, reproduce and document defects, create actionable tickets, build triage processes, monitor support metrics, and drive continuous improvement across support operations.