Top Operations & Support Jobs

Manages broadcast operations, including Master Control and Operations staff scheduling, hiring, training, supervision, and performance reviews. Oversees technical workflows, broadcast automation, media servers, satellite and online recording schedules, digital content delivery, FCC compliance, closed captioning, and standard operating procedures. Coordinates with news, creative, engineering, and IT leadership to ensure technically accurate programming and promptly resolve on-air discrepancies. Supports directing and operational duties during special events, absences, and emergencies.

Manage domestic and international travel arrangements, calendars, billing, records, reports, office operations, space planning, facility support, events, and special projects. The role requires strong organization, communication, multitasking, attention to detail, Microsoft Office proficiency, and the ability to lift up to 20 pounds.

Provide comprehensive executive and senior leadership administrative support, including calendar and travel management, meeting coordination, correspondence, document preparation, expense reconciliation, confidential information handling, and special projects. Support recruiting, onboarding, career fairs, licensing records, and general office administration. The role requires strong communication, professionalism, discretion, Microsoft Office proficiency, and occasional Adobe InDesign skills.

Provides comprehensive professional and personal support to a Creative Director/CEO, including complex scheduling, international travel coordination, correspondence, project tracking, relationship management, event logistics, household coordination, and confidential administrative assistance. The role requires exceptional discretion, communication, organization, aesthetic awareness, and flexibility for international time zones and occasional evening or weekend events.

Manage D2C e-commerce operations, including order processing, customer inquiries, returns, refunds, chargebacks, FedEx delivery issues, inventory, pricing, promotions, tax reporting, and finance reconciliation. Coordinate with warehouse, customer service, logistics, sales, marketing, IT, and finance teams. Maintain Shopify or similar platforms, SAP order records, product information, and performance reports while supporting bilingual English and Mandarin customer communications.

Provides operational support across client advisory, service, compliance, investments, and accounting teams. Manages client paperwork, supports quarter-end processes, resolves operational issues, and improves onboarding and documentation workflows. The role will develop expertise in Tamarac Reporting and Practifi CRM while using Excel, SQL, Claude, and automation tools to streamline processes and build AI-enabled workflows with appropriate quality controls.

Supports the launch and growth of emerging products by resolving customer issues, coordinating escalations, analyzing support trends, documenting processes, and improving operational readiness. The role partners with Product, Engineering, Customer Success, and Operations teams to capture product feedback, maintain knowledge resources, develop support materials, and track customer-impacting issues through resolution. It also uses AI-enabled tools and automation to improve documentation, knowledge management, and routine support workflows.

Provide escalated remote and onsite technical support across multiple client environments. Troubleshoot Windows, macOS, Microsoft 365, networking, servers, cloud services, firewalls, and backup systems. Configure and administer Windows Server, Hyper-V, Intune, Azure, Datto, and related infrastructure. Mentor junior technicians, document tickets and client systems in Autotask, maintain procedures, and communicate professionally with clients. The hybrid role requires flexibility among home, office, and client locations.

Manage the Field Study student lifecycle from registration through certification and alumni engagement. Oversee Circle administration, community moderation, student support, communications, live programming, fellowship administration, records, and operational workflows. Coordinate cross-functional projects, track student progress, analyze feedback and participation data, and improve program systems, engagement, and student experience across overlapping somatic education cohorts.

Lead design, development, and maintenance of knowledge management solutions for JID-TC. Bridge IT administration and curriculum management to secure, store, and integrate courseware and student data. Support continuous learning, user training, change management, and compliance with DoD security standards.