Top Operations & Support Jobs

Oversee internal audits and evaluate operational processes for compliance, efficiency, quality, and scalability. Identify business risks and process inefficiencies, recommend data-driven improvements, manage implementation projects, develop standardized procedures and performance measures, and present outcomes to leadership. Collaborate with departments and financial teams to support process governance and sustain operational improvements.

Leads a remote Tier 1 customer support organization across phone, email, chat, and SMS. Oversees triage, case resolution, escalations, staffing, SLAs, KPIs, quality, productivity, and customer satisfaction. Uses Salesforce data and root-cause analysis to improve workflows, routing, knowledge content, and controls. Partners with AI and automation teams to migrate repeatable inquiries to Tier 0 self-service, while providing executive reporting and driving continuous improvement.

Answers phones, routes calls, takes orders, and performs clerical duties. Provides customer service and communicates effectively while multitasking in a fast-paced environment. The role requires Microsoft Office experience, willingness to refill propane cylinders, and attendance at a two-week training program in Mt. Jackson, Virginia. The schedule is Monday through Friday, 8 AM to 5 PM, with benefits including insurance, paid leave, retirement, and profit sharing.

Maintains daily office operations through administrative support, reception, phone and email handling, meeting and calendar coordination, records and document management, mail distribution, supply inventory, expense administration, onboarding support, and office organization. Uses Microsoft Office and AI productivity tools while assisting employees and leadership with special projects.

Provides day-to-day administrative and operational support for an office, including reception, phone and email management, meeting and calendar coordination, data entry, document filing, mail distribution, supply inventory, expense administration, onboarding support, and office organization. Uses Microsoft Office and AI productivity tools while assisting employees, leadership, and special projects.

Leads FreshBooks’ Payments and Financial Services business, owning operating cadence, TPV and revenue forecasting, P&L impact, pricing, partner relationships, payment operations, risk, compliance, and strategic initiatives. Drives execution across Product, Engineering, Marketing, Sales, Operations, Support, and Risk while managing processors, networks, BNPL partners, payouts, reconciliation, PayFac controls, and customer pricing. Develops near-term strategy, supports annual planning, and delivers executive recommendations and measurable commercial outcomes.

Provides Level 3 escalation support for enterprise networking and AV-over-IP customers. Diagnoses complex switching, routing, wireless, multicast, protocol, hardware, and management-platform issues; reproduces problems in lab environments; validates fixes; documents solutions; and partners with Engineering and Product teams. The role also develops support materials, trains lower-tier teams, and delivers customer-facing technical guidance.

Summer internship providing students with real-world experience across Human Resources, Accounting and Finance, Information Technology, Engineering, or Marketing. Interns will contribute to departmental work, complete a manager-guided project, recommend process improvements, and present project results to company leadership. Candidates should demonstrate professionalism, integrity, interpersonal skills, willingness to learn, and intermediate Microsoft Office proficiency.

Leads a multi-tier production support team responsible for operational stability, incident resolution, SLA performance, data integrity, deployments, and testing across clean energy applications. Oversees Salesforce, SQL-based tools, reporting capabilities, invoice workflows, and integrations with enterprise systems. Manages developers and DBAs, performs root cause analysis, coordinates business and technical stakeholders, develops automation and documentation, and leads system integration, regression, and user acceptance testing.

Provides administrative and basic IT support for a Physician Assistant Program. Responsibilities include scheduling, calendar and meeting coordination, exam proctoring, classroom technology and Zoom setup, records and course-material maintenance, loaner laptop preparation, Canvas and ExamSoft support, password resets, account management, troubleshooting, asset inventory, vendor coordination, and helpdesk escalation. The role also handles correspondence, filing, meeting preparation, and occasional travel to other campuses.