Top Operations & Support Jobs

Own onsite IT operations for OpenRouter’s New York office and support a global remote workforce. Responsibilities include meeting-room AV, Ubiquiti networking, Wi-Fi, badge access, desk setups, walk-up and remote support, onboarding and offboarding, SSO and MDM administration, MacBook fleet management, vendor coordination, and daily workplace technology. The role is fully onsite and partners with Workplace Operations and People to maintain reliable, secure, well-documented IT systems.

Handles customer inquiries, orders, complaints, payments, records, surveys, documents, dispatch updates, estimates, and client portals. Resolves escalations, supports onboarding, mentors junior staff, improves processes, and coordinates with customers, drivers, branches, and internal teams to improve customer experience and operational performance.

Own the product operations operating model from launch through scale. Build SOPs, exception taxonomies, escalation paths, metrics, and operational workflows; work directly in customer operations to identify failure patterns and automation opportunities; investigate unproductized processes; and translate operational insights into product and engineering priorities.

Supports users of the Electronic Visit Verification platform by providing training, troubleshooting, customer service, and data entry. Maintains staff information, develops training materials, attends EVV webinars, and communicates updates to leadership. The role is full-time, in-office, and may involve occasional local travel to another office or training venue.

Owns grants management operations, process improvement, recurring deliverables, documentation, workflow tools, and cross-team coordination. The role identifies inefficiencies, designs scalable processes, tracks project timelines and dependencies using Asana, maintains operational resources, analyzes data and metrics, and resolves emerging operational issues. It requires strong judgment, communication, organization, and the ability to work independently in ambiguous environments.

Leads cargo claims operations, managing a portfolio of 90+ active and complex high-value claims. Responsibilities include claim investigation, documentation, negotiation, salvage and recovery decisions, insurance coverage administration, regulatory reporting, deadline management, process improvement, and mentoring claims staff. The role works with customers, shippers, carriers, consignees, and agents while ensuring accurate and compliant claim resolution.

The Senior Compliance Specialist assists with compliance activities focusing on physician relationships, conflicts of interest, and clinical/billing compliance while supporting policy development and investigations.

Manages engineering and construction project documentation throughout its lifecycle, including receiving, reviewing, classifying, distributing, tracking, revising, archiving, and securing technical documents. Coordinates submissions with engineers, clients, and subcontractors; maintains transmittals, approvals, revision histories, reports, and closeout packages. Supports audits, quality reviews, compliance inspections, and document control procedures for utility, substation, transmission, distribution, and capital improvement projects.

Owns cross-functional business operations, initially focused on revenue operations, business analytics, AI-enabled process automation, incentives, pricing, renewals, and new product launches. The role partners closely with leadership, Finance, Sales, Client Solutions, and Engineering to build operating processes, reporting, commercial insights, account renewal plans, and scalable company systems.

Oversee industrial site operations, supervise and train employees, address customer concerns, manage scheduling and safety, investigate inventory discrepancies, coordinate deliveries, and communicate with customers, suppliers, and program management. The role also supports project management, quoting, team building, and employee discipline while requiring substantial walking, standing, and lifting.