Top Operations & Support Jobs

Supports company offices with help desk assistance, hardware and software troubleshooting, workstation setup, application installations and upgrades, equipment inventory, system maintenance, technical monitoring, and ongoing IT projects. Interacts with employees and vendors to provide service excellence and resolve technology issues.

Provides high-level administrative and strategic support to the President, managing complex calendars, executive communications, board meetings, records, confidential information, and organization-wide projects. Serves as a liaison among leadership, the Board, staff, donors, and external stakeholders. Coordinates executive office operations, supports onboarding, and helps align organizational priorities in a fast-paced nonprofit environment.

Manage ACH and instant-payment operations, including team leadership, transaction processing, exceptions, reconciliations, regulatory compliance, staffing, reporting, and process automation. Oversee FedNow and RTP activity, deposit operations support, external financial institution relationships, audit requests, and compliance with Nacha rules, Regulation E, UCC Article 4A, and OFAC requirements. Partner with technology, product, risk, compliance, and front-office teams to improve payment accuracy, efficiency, and operational continuity.

Leads Tier 2 and Tier 3 enterprise help desk operations, overseeing incident resolution, ITSM processes, SLA performance, reporting, root-cause analysis, automation, and continuous improvement. Manages federal stakeholder relationships, mentors support staff, enforces ITIL-based incident, problem, change, and knowledge management practices, and drives customer satisfaction and operational efficiency.

Provides frontline IT helpdesk support and administers the organization’s CRM, EMR, Microsoft 365, cloud systems, endpoints, and SaaS platforms. Builds workflows, dashboards, automations, and self-service tools; manages onboarding and offboarding; supports security, privacy, and compliance frameworks including SOC 2, HITRUST, and HIPAA. The role also trains staff, coordinates vendors, evaluates emerging technologies, and helps maintain the technology roadmap and IT budget.

Provide front-desk and administrative support at a child advocacy center: greet visitors, answer and route multi-line phone calls, manage supplies and records, process subpoenas and donations, support leadership with onboarding and meeting logistics, assist in playroom/teen lounge with safety and meals, and coordinate with external partners including police and licensing.

Provides high-level administrative support to consulting professionals, including complex calendar management, travel booking, expense and time reporting, document preparation, confidential information handling, event coordination, and office services. The role requires prioritizing competing demands, resolving scheduling issues, supporting senior stakeholders, coordinating internal and external parties, assisting with facilities and reception coverage, and improving administrative processes. It is hybrid in Boston and includes approximately 10% travel.

Manages daily orchestra personnel operations for multiple ensembles, including musician scheduling, rosters, payroll, personnel records, guest musician coordination, auditions, tenure reviews, fellowship administration, tours, and Trade Agreement compliance. Serves as a key contact for musicians, conductors, and internal departments while handling sensitive personnel matters, complex schedules, changing priorities, and special projects. The role includes evening, weekend, holiday, domestic, and international work as assigned, plus seasonal relocation to Tanglewood.

Process ACH and wire transactions, support online banking platforms, assist with fraud detection, and maintain accurate electronic banking operations. The role requires strong attention to detail, technical and analytical skills, banking knowledge, effective communication, and customer service in a fast-paced operations center.

Unpaid educational internship providing hands-on experience with YMCA programs, nonprofit operations, community initiatives, special projects, outreach, and member engagement. Interns receive mentorship, develop communication, teamwork, coordination, and project-management skills, and complete a culminating project or related reports while supporting YMCA staff, volunteers, and community-focused services.