Top Operations & Support Jobs

Supports PK3–Grade 5 students through weekly library instruction, reading promotion, research and information literacy, media literacy, digital citizenship, and technology integration. Manages library operations, including cataloging, circulation, scheduling, inventory, and collection development. Collaborates with teachers and academic leaders, curates inclusive resources, and leads family programming on reading development, technology use, online safety, and media choices.

Maintains complex, geographically distributed and air-gapped IT environments. Installs, configures, patches, hardens, troubleshoots, and optimizes Windows and Linux servers, workstations, applications, virtualization platforms, and network infrastructure. Administers Active Directory, server enclaves, security tools, PKI, vulnerability management, backups, and system documentation. Supports end users and technical teams, resolves operational issues, assists with accreditation, and communicates outage and upgrade resolutions. Requires an active Top Secret/SCI clearance with NSA full-scope polygraph and occasional travel.

The Director of GTM Engineering builds and operates AI-powered workflows, data pipelines, integrations, automation, dashboards, and internal tooling for go-to-market teams. Responsibilities include architecting the GTM technology stack, deploying and evaluating AI agents, automating repetitive processes, improving enrichment infrastructure, and measuring effects on conversion and pipeline velocity. The role requires hands-on technical building experience across CRM, marketing automation, enrichment platforms, APIs, SQL, and data systems in a high-growth B2B SaaS environment.

Processes and fulfills customer orders, invoices orders, provides customer service, and maintains accurate client information in the company database. The role requires strong communication, attention to detail, judgment, English proficiency, computer skills, and availability for a rotating weekday schedule with occasional weekend and peak-season overtime.

Own CX quality, training, and knowledge management systems for a large-scale customer support operation. Lead QA framework design, Zendesk knowledge management, Sierra AI deflection enablement, automated quality scoring, agent training, partner launch readiness, and data-driven continuous improvement. Manage a team of 2–3 associates while partnering with engineering, product, vendors, compliance, legal, and operations teams.

Provides white-glove technical support to internal employees, troubleshooting desktop, laptop, mobile, software, telephony, and audiovisual issues. Manages tickets in JIRA, workstation deployment and repairs, onboarding and termination processes, hardware inventory, and vendor coordination. Supports Microsoft-centric environments and financial services applications while assisting VIP users. Requires on-site work five days weekly, weekend on-call participation, equipment lifting, and comfort working in IT closets.

Leads complex business analysis for ERP and business applications, including stakeholder discovery, requirements development, workflow and solution design, functional testing, UAT, implementation support, reporting validation, and application troubleshooting. Partners with engineers, product teams, QA, and business users to deliver improvements, resolve root causes, support adoption, and maintain documentation. Coaches junior analysts and contributes to process and business analysis standards.

Provides administrative and clerical support to the CEO and Chief Program Officer by managing calendars, scheduling meetings, preparing documents, organizing files, coordinating meeting logistics, monitoring routine communications, assisting with travel, and maintaining confidentiality. The role also supports executive office activities, meeting follow-up, recordkeeping, special assignments, and general administrative operations.

Provides Level 1 IT help desk support by receiving customer incidents, troubleshooting hardware and software, explaining solutions, documenting progress, prioritizing escalations, and supporting network devices and specialized software. The role requires strong communication, problem-solving, confidentiality under HIPAA protocols, and independent work across evening or overnight shifts.

Provides high-level administrative support to senior executives by managing correspondence, calendars, meetings, travel, accommodations, expenses, notes, action items, organizational documents, and business reviews. Coordinates projects and events, collaborates with the executive assistant team, builds organizational systems, and serves as a liaison between executives, staff, and direct reports.