The Role
Provides Level 1 IT help desk support by receiving customer incidents, troubleshooting hardware and software, explaining solutions, documenting progress, prioritizing escalations, and supporting network devices and specialized software. The role requires strong communication, problem-solving, confidentiality under HIPAA protocols, and independent work across evening or overnight shifts.
Summary Generated by Built In
Wachter's greatest asset is the people who work here. Join the Wachter family and chart your career path!
Wachter is currently accepting applications for a TEMP TO PERM Level L Help Desk position in Mt. Laurel, NJ. Ideal candidate will have previous experience in a Help Desk environment. We currently have two shifts available:
Mon - Fri | 2p-11p
Sun - Thurs | 8p-5a
We seek self-motivated and reliable candidates, who can work independently and find solutions to complete the job. Long-term employment with competitive pay and exceptional benefits for qualified candidates. We value relationships and invest in our employees.
Benefits Package: Company Paid!
- Medical, Dental, Prescription & Vision Benefits
- Life, AD&D and LTD insurance
- Paid Vacation and Holidays
- Company-Matched 401(k) and IRA Retirement Savings
- Per-Diem paid when overnight travel is required
Requirements:
- Help desk experience: 1-3 years (Preferred).
- CCNA certification preferred.
- Strong written and verbal communication skills.
- Expertise in Cisco IOS, Linux, and Windows Server operating systems.
- Experience with multitasking in a high-energy environment.
Responsibilities:
- Receive incident and information request calls from the customers for IT services, and service that call by resolving with point of contact.
- Keep customers informed of the progress of their queries.
- Analyze, isolate, research, and effortlessly explain step-by-step technical troubleshooting solutions related to software or hardware to provide a resolution.
- Excellent attention to detail and follow-through.
- Successfully translate complex technical information/instructions into a simple language that would ensure seamless troubleshooting.
- Prioritize and escalate support based on the client/public impact.
- Demonstrate problem-solving, conflict resolution, negotiation, and de-escalation skills.
- Maintains confidentiality of all information, policies, and procedures as required by the Health Insurance Portability and Accountability Act (HIPAA) protocols.
- Learning and supporting a variety of purpose-built software.
- Continued familiarity with network devices and latest technologies.
- Maintain the company's high standard of quality and professionalism regarding workmanship, customer relations, coworkers, behavior, and appearance.
- Perform any other duties not specifically stated herein, but which your supervisor may assign.
About:
Wachter is a family-owned company since 1930 and we see each employee as a critical piece of the Wachter Family. With over 900 licenses across the country, Wachter serves commercial and industrial clients with the right technologies needed to keep them successful.
We design, install, and maintain the technologies that keep businesses operating efficiently. Our team of dedicated electricians, engineers, and technicians provides electrical, data, security, communications, and automation services to clients in numerous industries.
Follow us on Facebook, Instagram, Twitter, and LinkedIn.
We're an equal opportunity employer. All applicants will be considered for employment without attention to age, race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
Skills Required
- 1-3 years of help desk experience
- CCNA certification
- Strong written and verbal communication skills
- Expertise in Cisco IOS, Linux, and Windows Server operating systems
- Experience multitasking in a high-energy environment
Wachter, Inc. Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Wachter, Inc. and has not been reviewed or approved by Wachter, Inc..
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Healthcare Strength — Health coverage is characterized by 100% employer-paid medical, dental, vision, and core protection benefits, with Teladoc included. Feedback suggests this breadth and zero-premium structure is a standout value, especially for families.
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Affordable Benefits — Total cost to employees for core health coverage is often described as fully paid across employee and family tiers. Feedback suggests this materially boosts perceived total compensation despite mixed views on base pay.
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Retirement Support — A company-matched 401(k) is positioned as part of the standard package. Feedback suggests this provides longer-term savings support alongside day-to-day benefits.
Wachter, Inc. Insights
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The Company
What We Do
Wachter is on the cutting-edge of technology and infrastructure installation and has been since 1930. Wachter is a Cisco Gold Certified Partner. We’re committed to the exceptional service and forward thinking that lets us provide leading technologies to meet diverse client needs.
