Top Operations & Support Jobs

Provides first-line technical support to customers through phone, chat, and email. Troubleshoots products, services, computers, operating systems, mobile platforms, and connectivity issues; routes cases to appropriate teams; documents customer interactions; and completes assigned projects. Requires strong communication, customer service, typing, organization, multitasking, and basic networking knowledge. The role includes paid training, an initial in-office probationary period, and potential hybrid work from home in Pennsylvania.

Manages the library’s integrated systems, discovery services, digital resources, acquisitions, cataloging, licensing, vendor relationships, usage reporting, and technology support. Provides reference assistance and training to patrons and staff, coordinates with the seminary’s IT contractor, monitors system security and compliance, manages budgets and invoices, and recommends emerging library technologies. The role also participates in evening and weekend library coverage.

Serve as Hearth’s primary IT specialist, resolving employee support issues, managing the MacBook fleet, and owning onboarding and offboarding. Maintain SOC 2 readiness through Vanta, strengthen access controls across company systems, document repeatable IT processes, and automate routine support tasks. The role is primarily onsite in NYC and may expand into office management responsibilities.

Build and maintain revenue operations automation and integrations across Salesforce and other GTM tools. Own APIs, webhooks, data synchronization, Salesforce administration, AI-assisted workflows, enrichment pipelines, data quality, attribution reporting, and pipeline analytics. The role requires hands-on technical execution, debugging, documentation, and process automation across sales and marketing systems.

Business Manager responsible for analyzing business performance, evaluating strategic and financial opportunities, interpreting A/B tests, developing actionable recommendations, and supporting cross-functional initiatives. The role partners with Product, Marketing, Finance, and leadership, maintains KPI reporting, prepares board materials, and translates complex or ambiguous business questions into structured analyses. Requires strong quantitative, Excel, communication, prioritization, and stakeholder-management skills.

Own and improve go-to-market workflows spanning lead routing, lifecycle campaigns, CRM and marketing automation, data quality, reporting, and AI-enabled processes. The role involves building, testing, monitoring, documenting, and continuously improving reliable workflows across Salesforce, Customer.io, Clay, Looker, and related systems. Success requires strong troubleshooting, analytical judgment, clear communication, independent ownership, and at least three years of relevant operations experience.

Manages the front desk at a skilled nursing and rehabilitation center. Greets and directs visitors, family members, vendors, and job applicants; answers and routes calls; maintains directories, files, and records; and supports applicant check-in and interview coordination. Requires strong customer service, organization, multitasking, and basic computer skills. Nights and weekends are required.

Executive leader responsible for Caliber Public Safety’s growth, culture, customer service, financial performance, and strategic direction. The EVP will lead a multifunctional executive team across sales, support, product development, and professional services; drive operational excellence and revenue and EBITDA targets; develop organizational leaders; brief senior corporate executives; and establish long-term technology strategies across product lines.

Provides bilingual English and Spanish Tier 1 helpdesk support by phone, email, and cases. Handles account and billing questions, device activation, system education, troubleshooting, cancellations, retention, and first-contact resolution. Documents customer interactions, de-escalates concerns, supports translation projects, and maintains strong customer relationships. The role requires remote-work readiness, secure home workspace, reliable internet, and familiarity with customer support technologies.

Responds to customer inquiries through phone, email, and chat, resolving nontechnical issues and coordinating with service or technical teams. Records customer activities in CRM or database systems, researches product information, and develops expertise in company services to handle complex requests. Contributes to moderately complex projects while meeting quality-management requirements. Requires strong communication, independent decision-making, English fluency, and Spanish fluency depending on location or customer accounts.