Top Operations & Support Jobs

Provides billing support and customer service for small and midsize UCaaS customers through inbound calls, email, and follow-up. Responsibilities include documenting interactions in Oracle, explaining billing procedures, verifying account authorization, processing credits, refunds, and charges, and collaborating with technical support, sales, and customer service teams. The role requires strong communication, data entry, organization, billing research, payment-processing knowledge, and the ability to meet call center performance metrics.

Leads strategy, performance, transformation, and financial results for a 24/7 corporate travel service operation supporting voice, chat, text, and email. Oversees 70+ employees and operational leaders across domestic, international, VIP, after-hours, fulfillment, and group travel teams. Drives workforce planning, service quality, automation, AI adoption, business continuity, budgeting, client retention, supplier collaboration, and talent development while maintaining privacy, security, compliance, and human oversight.

Supervises community basketball leagues and programs, records and reports game scores, operates basic facility equipment, maintains league materials, enforces safety and program rules, and supervises aides or volunteers. The role also assists with equipment setup and breakdown, reports violations, and communicates with officials, participants, and recreation supervisors.

Provides IT support, troubleshooting, user training, system administration, documentation, and workflow improvement for event management, retail, food and beverage, POS, inventory, and ERP systems. Coordinates with vendors, tests upgrades, maintains security and user profiles, develops procedures and reports, recommends enhancements, and supports on-site events. The role requires occasional evening, weekend, and holiday work.

Leads semiconductor site operations and Operations Managers while serving as the primary customer liaison. Responsibilities include managing customer relationships, reporting KPIs, delivering quarterly business reviews, mentoring leaders, driving quality and safety, coordinating site meetings, overseeing employee performance, supporting business development, and protecting company and customer assets. Requires extensive senior management experience, semiconductor services knowledge, strong leadership, communication, analytical, presentation, and decision-making skills.

Provides first-line, on-site technical support across five locations. Troubleshoots computers, peripherals, Microsoft 365, connectivity, and business applications; manages accounts, permissions, devices, software, and access; assists with networking, security, compliance, asset tracking, documentation, and incident response. The role requires clear customer communication, accurate ticket documentation, basic Windows and networking knowledge, and occasional after-hours coverage for deployments or incidents.

Supports the CEO by managing calendars, inboxes, meetings, travel, communications, personal logistics, and confidential information. Runs office operations, supplies, resources, budgets, reports, presentations, and event logistics. The role also improves CEO-office systems and helps maintain a strong Austin workplace presence. Success requires proactive problem-solving, discretion, organization, emotional intelligence, and the ability to manage competing priorities in person five days per week.

Provides onsite and remote IT support for enterprise customers, including device setup, troubleshooting, software and operating system administration, network connectivity, onboarding and offboarding, ticket management, IT asset lifecycle management, and documentation. Coordinates with offshore network and security teams, maintains CMDB records, follows ITIL and compliance processes, supports office infrastructure, and improves service delivery.

Coordinates development operations for a nonprofit, maintaining Salesforce, Pinwheel, and donation-platform data and workflows. Prepares reports, dashboards, donor lists, and reconciliations; supports fundraising communications, toolkits, council programs, and resource distribution. The role also trains staff on systems, tracks campaigns and gifts, manages communications calendars, and ensures fundraising information remains accurate, current, and accessible.

Manage customer account operations, including order processing, fulfillment, inventory coordination, shipment tracking, compliance, chargebacks, reconciliations, and reporting. Coordinate with Sales, Supply Planning, Logistics, Finance, headquarters, 3PL providers, carriers, and customers to resolve operational issues. Maintain SAP and customer-system records, support month-end activities, and use AI and automation to improve workflows, accuracy, and efficiency.