Top Operations & Support Jobs

Provides administrative, clerical, and operational support for workforce development programs. Duties include assisting students and the public, managing records and the J1 student information system, coordinating meetings and training events, preparing documentation, processing purchasing records, ordering supplies, arranging travel, and supporting special projects. The role requires strong communication, organization, customer service, adaptability, and proficiency with Microsoft Office software.

Supports the Training Center’s technology operations by managing websites and digital platforms, coordinating communications, maintaining data quality, developing reports and dashboards, providing on-site technology support, administering applications and user access, coordinating technology projects, improving processes through automation, and creating documentation and training materials. The role partners with IT, staff, instructors, leadership, vendors, and technology providers to improve operational efficiency, communication, service delivery, and educational outcomes.

General application for prospective ITS team opportunities. The Talent Acquisition team will review the applicant’s experience, education, and background to match them with an available position. U.S. citizenship is required, and Secret or Top Secret clearance is preferred.

Leads Tier 3 Support and Support Engineering across an international organization. Owns escalations, complex customer issues, bug triage, incident response, on-call coverage, Engineering partnerships, and customer-impact insights. Develops managers and specialists, manages BPO partners, improves escalation processes, applies AI and automation, and tracks support performance metrics. The role requires technical troubleshooting across integrations, payments, telephony, and AI voice systems.

Manages federal government affairs team operations, budgets, communications, software systems, legislative databases, and scorecard processes across three advocacy brands. Supports lobbyists by researching bills and amendments, tracking legislation through committees and floor votes, coordinating with policy staff, and attending congressional hearings and events. Processes invoices and expenses, prepares budget reports, maintains calendars and internal tools, manages web content, and communicates with congressional offices, coalition partners, and senior leadership.

Leads a customer-facing Managed Services organization supporting multiple external customers. Oversees service delivery, technical operations, customer satisfaction, staffing, team development, SLAs, utilization, ticket performance, escalations, budgeting, profitability, and continuous improvement. Partners with Sales and leadership on customer transitions, solution design, technology strategy, automation, AI adoption, and service growth. Requires substantial MSP leadership experience, technical-services management expertise, and the ability to scale operational processes.

Supports the development, editing, maintenance, review, and validation of product manuals, instruction sheets, and technical documentation for hand and power tools. Collaborates with engineering, product design, regulatory, marketing, quality, and manufacturing teams to translate technical information into clear content. Assists with documentation process improvements, templates, organization, quality standards, regulatory requirements, and brand guidelines.

Process customer purchase orders in Epicor Kinetic, review order accuracy, prepare acknowledgments, maintain production documentation and records, and support customer service operations. The role also involves answering phone calls, resolving order discrepancies, performing data entry, and completing administrative tasks. Success requires accurate typing, Microsoft Office proficiency, strong organization, attention to detail, communication skills, basic math ability, and professional customer service.

The job posting contains only applicant account and application instructions for Trine University. No duties, responsibilities, or qualifications for the Help Desk Specialist role are provided.

Supports payment operations across chargebacks, disputes, refunds, settlements, and processor monitoring. Responsibilities include preparing representments, tracking payment KPIs, coordinating documentation with sellers and internal teams, investigating routine payment issues, responding to Tier I-II inquiries, and maintaining standard operating procedures. The role is remote and designed for early-career professionals developing expertise in payments, risk, fraud, and payment optimization.