Top Operations & Support Jobs

Assists the Park Manager with daily park operations, recreation activities, visitor services, staff supervision, hiring and training. Conducts inspections, oversees maintenance and cleaning, manages reservations, merchandise, inventory, purchasing, budgets, revenue, records, and accounts payable. Participates in planning, grant applications, safety compliance, and customer-service improvements. Operates and maintains park vehicles and equipment and assumes park management responsibilities when the manager is absent.

Leads the full institutional grants lifecycle, including prospect research, proposal and budget development, compliance, reporting, stewardship, renewals, and closeout. Supports individual giving and major gift initiatives, maintains grants systems and funding pipelines, monitors portfolio performance and grant spending, and coordinates with Finance, Programs, Advancement, and executive leadership. Develops funder-ready narratives, manages institutional relationships, and advises on grants strategy and process improvements.

Leads a pod of 8–10 call center Intake Specialists, overseeing claimant experience, call quality, compliance, coaching, training, coverage, and performance metrics. The manager audits calls and cases, handles escalations, develops team members, approves timecards, translates department goals into priorities, and recommends workflow and training improvements. The role collaborates with QA and other departments to improve intake output and identify process risks.

Provides high-level administrative support to senior and C-suite leaders, including complex calendar management, meeting coordination, communications, agenda preparation, minutes, expense reporting, purchase orders, vendor and contract administration, and domestic and international travel arrangements. The role requires confidentiality, strong organization, communication, prioritization, and independent decision-making while coordinating with internal and international administrative teams.

Administers safety, risk management, insurance, and operations programs for NOVA Parks. Develops safety policies, conducts inspections and incident investigations, manages insurance claims and renewals, coordinates training and safety committees, oversees aquatic safety, and monitors regulatory compliance. Also manages purchasing, contracts, leases, grants, invasive management programs, and operational initiatives while advising leadership and supervising staff.

Resolve complex customer escalations, complaints, welfare concerns, and business-critical issues. Respond to public reviews, manage compensation and GDPR requests, monitor operational compliance, and support fraud, security, and legal-risk prevention. The role also contributes Voice of the Customer insights and process improvements while collaborating with internal stakeholders to deliver customer-focused solutions.

Coordinates 250–350 worldwide training classes monthly, managing course entry, registration, advertisements, updates, correspondence, materials, refunds, and quality assurance. Resolves client, attendee, and instructor questions through phone, email, and live chat, while coordinating with host agencies and internal teams. The role provides proactive support to account, resource management, and project management teams in a hybrid office environment.

Administers, supports, configures, and optimizes business-critical applications, including accounting, payroll, purchasing, maintenance, and enterprise systems. Manages user accounts, permissions, workflows, integrations, upgrades, and system settings; troubleshoots issues; monitors performance; identifies improvements; coordinates implementations; and maintains technical documentation. Works cross-functionally as an internal applications expert while managing multiple priorities and ensuring data accuracy.

Supports partner requests for client benefit eligibility assessments by acknowledging, scheduling, documenting, and monitoring assessments through CRM dashboards and proprietary platforms. Handles high-volume inbound and outbound calls, follows up with customers, monitors referral escalations, and meets service-level, resolution-time, customer satisfaction, and call-handling KPIs. The role requires strong communication, independent remote work, computer proficiency, and comfort learning new technology.

Supports insurance claims operations by setting up and routing claims, verifying policy details, managing inboxes and service requests, organizing claim documentation, processing invoices and payments, maintaining accurate claim data, correcting exceptions, preparing reports, and supporting examiners and leadership. The role also manages catastrophe bulletins, vendor information, workflow improvements, AI-assisted data extraction, and system testing while handling confidential information.