Top Operations & Support Jobs

The Chief of Staff supports the President and CEO by coordinating organizational priorities, leadership communication, decision-making, and executive workflows. The role manages Board of Directors meetings, aligns teams on institution-wide initiatives, oversees executive office operations, staffing, and budget, and represents the organization externally. It requires strong judgment, discretion, communication, analytical, organizational, and process-management skills, along with significant senior-level experience in mission-driven or globally oriented organizations.

Manage day-to-day office operations, administrative systems, accounting support, HR onboarding, facilities coordination, records retention, and project compliance. Prepare and proofread reports, proposals, and correspondence; process invoices, expenses, timesheets, and accounts payable; support project managers with billing and contract requirements; coordinate new-hire activities; maintain office supplies and equipment; and assist with business development, proposals, events, and management reporting using Deltek.

Supports enterprise customer implementations, workflow configuration, deployment validation, troubleshooting, QA testing, documentation, and operational improvements. Partners with Product, Engineering, and Forward Deployed teams to resolve technical issues, analyze customer usage, configure integrations, automate manual processes, and support product launches. The role is suited to an early-career professional with strong analytical, communication, organizational, and problem-solving skills who can quickly learn new software systems.

Supports incident investigations, post-incident reviews, business continuity and disaster recovery efforts, operational resilience process improvement, and AI and automation initiatives. Drafts and edits technical specifications and trade desk notices using XML-based tools, manages documentation and work tickets, and collaborates with Legal, Engineering, Operations, and Business teams. May also support Operations project management initiatives.

Provides administrative and data management support to program staff by auditing participant files, tracking training and compliance requirements, processing incident reports, entering and exporting database information, preparing reports and correspondence, managing petty cash and office supplies, processing mail, and providing switchboard backup.

Administers and improves Salesforce environments supporting fundraising and network operations. Responsibilities include system configuration, data quality, security, user access, integrations, troubleshooting, testing, release management, documentation, user support, and training. The role partners with internal teams and vendors, leads smaller system improvement projects, and ensures system reliability and business continuity across Salesforce environments.

Facilitates Lean and Six Sigma process improvement, strategic planning, value stream analysis, data analysis, and transformational change initiatives. Advises leadership and process owners, leads improvement events, analyzes performance data, creates visualizations, and coaches employees on continuous improvement, change management, standard work, and problem-solving methodologies. Supports organizational strategy deployment and capability development across the agency.

Owns business development operations from opportunity identification through proposal, RFP, SOW, and task-order submission. Coordinates cross-functional scoping, estimating, pricing, reviews, approvals, and deadlines while maintaining proposal resources and improving workflows. Evaluates bid/no-bid opportunities, supports government procurement channels, manages reusable content, and operates AI-enabled automation to improve quality, efficiency, consistency, and win rates. This hands-on role has no direct reports and does not carry a sales quota or own client relationships.

Provides high-level administrative and executive support to the Chief Commercial Officer, including complex calendar management, communications, travel, expenses, presentations, meetings, events, and confidential information. Coordinates commercial leadership activities across global regions, tracks action items and budgets, processes purchasing and invoices, manages vendors, and supports business initiatives. Requires strong organization, discretion, communication, prioritization, and advanced Microsoft Office skills.

Own the commercial reporting cadence, forecasting, pipeline and performance analytics for a B2B clinical trial technology business. Serve as the Revenue Operations Salesforce expert, improve reporting automation, design sales compensation plans, connect commercial systems, support executives and sales teams, and translate ambiguous initiatives into measurable adoption. The role requires advanced modeling, executive communication, healthcare technology experience, and daily use of AI tools.