Top Operations & Support Jobs

Leads regional operations across the Northeast by managing Franchise Business Consultants, coaching franchisees, monitoring performance, and driving strategic initiatives. Responsibilities include team leadership, training, presentations, budget and P&L oversight, franchise performance improvement, consultant accountability, and operational communications. The role requires franchise consulting and multi-unit management experience, financial analysis skills, strong communication abilities, Microsoft Office proficiency, restoration industry certifications, and regular travel throughout the region.

Provides university-wide academic leadership under the Provost, overseeing undergraduate and graduate education, faculty development, the School of Graduate Studies, strategic initiatives, institutional priorities, and general education reform.

Supports Sales and executive leadership through revenue analytics, Power BI reporting, forecasting, CRM administration, data governance, contract tracking, and sales process improvement. Develops dashboards, analyzes performance trends, supports CRM enhancements and integrations, improves data quality, documents KPIs, and assists with workflow automation, training, and change management. Partners cross-functionally with Sales, Marketing, Finance, Customer Service, Product, and IT.

Own escalated IT support beyond Tier 1 while delivering Helpdesk projects from planning through completion. Responsibilities include troubleshooting macOS, Windows, endpoint, identity, and networking issues; identifying recurring ticket patterns; building AI-assisted and automated resolutions; managing tooling, fleet, and identity initiatives; documenting durable solutions; and collaborating with distributed teams. The role requires independent research, hypothesis testing, strong communication, and hands-on experience with modern endpoint, identity, and ITSM platforms.

Supports the development and standardization of operating, maintenance, safety, and compliance procedures within a CMMS. The intern gathers stakeholder requirements, converts documents and checklists into digital templates, builds workflows and procedure libraries, reviews procedures for accuracy and usability, and supports continuous improvement. The role provides exposure to utility-scale battery storage operations, HSEQ, engineering, asset management, and operational excellence.

Provides client, vendor, and internal support throughout the IT asset disposition lifecycle. Coordinates pickups and shipments, tracks asset movement, maintains CRM and project records, reviews manifests and reports, reconciles discrepancies, supports invoicing and payment tracking, manages communications, and monitors workflows. The role requires strong organization, attention to detail, communication, basic financial processing skills, and familiarity with Salesforce, Cirrus, or Veridy. This is an onsite, non-travel position in Columbus, Ohio.

Provides high-level administrative support to two senior HR executives by managing complex calendars, meetings, travel, expenses, executive materials, and confidential information. Coordinates with leaders, administrative partners, vendors, and stakeholders, anticipates needs, resolves scheduling issues, and supports HR events and special projects. Requires strong judgment, organization, communication, discretion, and the ability to manage competing priorities in an onsite executive environment.

Leads product operations and strategy for Consumer Payments, partnering with the VP and squad leaders to translate strategy into execution. Owns operational rhythms, OKRs, roadmap summits, stakeholder alignment, cross-functional workflows, AI adoption, and process optimization. Uses data, analytics, and user research to identify opportunities and support business decisions while coordinating Engineering, Product, Compliance, Finance, and other teams.

Provides member and student support for computer-based and instructor-led training programs. Responsibilities include preparing and monitoring CBT labs, scheduling courses, managing student testing and cards, assisting instructors and member companies, troubleshooting basic IT issues, maintaining supplies, enforcing lab security procedures, and greeting students. The role also supports front-desk operations, requires professional communication, and may involve variable schedules, overtime, and occasional Saturday training.

Supports Workday Talent Management and broader HR technology solutions by gathering requirements, configuring and optimizing systems, documenting processes, testing enhancements, developing reports, troubleshooting issues, and supporting implementations and releases. Partners with HR leaders, product owners, IT teams, and stakeholders to improve talent processes, automation, data quality, governance, and user experience. Manages multiple initiatives and contributes to continuous improvement and knowledge sharing.