Top Operations & Support Jobs

Analyze and improve enterprise business processes and systems by mapping workflows, gathering requirements, translating business needs into technical specifications, and supporting system enhancements. Collaborate with stakeholders throughout project lifecycles, troubleshoot system issues, develop documentation and training, and promote continuous improvement across ERP, HCM, sales, CMMS, reporting, and business intelligence environments. The role is onsite and requires travel to company locations up to 30% of the time.

Provides remote customer support to travelers before, during, and after trips. Responsibilities include answering travel inquiries, updating itineraries, handling cancellations and special requests, monitoring upcoming trips, proactively communicating with clients, and resolving issues while maintaining a positive customer experience.

Provides confidential, high-level administrative support to the CEO, Executive Leadership Team, and Board of Directors. Responsibilities include complex calendar and priority management, executive communications, board governance support, relationship coordination, confidential information handling, document and presentation preparation, and special project management. The role requires sound judgment, discretion, initiative, strong organization, and the ability to anticipate executive needs.

Provides 24x7x365 technical support for CBP operational technology environments, including help desk operations, incident and change management, device provisioning, MDM administration, troubleshooting, documentation, and shift turnover. Supports Windows, Linux, mobile, tactical, cloud, and edge devices; PKI and certificate lifecycle activities; and TAK infrastructure. Coordinates with engineering, cybersecurity, network operations, product teams, and government stakeholders while working assigned shifts, including nights, weekends, and holidays.

Leads strategic and operational oversight for youth programs in Prince George’s County. Manages staff and budgets, monitors outcomes, supports grant compliance and data-driven improvement, develops community and government partnerships, advocates for youth-focused initiatives, and ensures high-quality services. Requires nonprofit management experience, strong leadership and communication skills, flexible scheduling, background clearances, and local or regional travel.

Manage Safeguards incidents from declaration through closure, serving as incident commander and coordinating Legal, Communications, Policy, Security, Engineering, research, and threat intelligence teams. Triage urgent enforcement requests, oversee on-call coverage, maintain incident records and metrics, lead post-incident reviews, and track corrective actions. The role also develops runbooks, improves incident response processes, and partners with engineers to automate triage and routing. Rotating after-hours and weekend coverage is required.

Provides clerical and administrative support for a home health branch, including communications, mail and invoice processing, vendor supply coordination, data entry, equipment and computer support, document uploads to the electronic medical record, order follow-up, vehicle inspections, and emergency preparedness updates. Maintains confidentiality and professional communication with patients, families, healthcare professionals, team members, and community agencies while supporting the agency’s mission and daily operations.

Provides Level 3 technical and application support for depot operations. Troubleshoots depot management systems, customer rates, pricing, billing configurations, desktop hardware, networks, Microsoft 365, and business applications. Analyzes logs, databases, configurations, and workflows to identify root causes; coordinates fixes with developers and vendors; tests updates; documents resolutions; supports help desk personnel; and recommends process or system improvements.

Administer and optimize an enterprise Salesforce platform supporting sales, marketing, customer success, and revenue operations. The role configures security, data models, flows, automation, integrations, deployments, sandboxes, and data quality processes; resolves complex support issues; establishes administration standards; evaluates Salesforce releases; and partners with technical and business stakeholders on scalable CRM solutions and roadmap priorities.

Provide technical support for developer customers, resolve inquiries, create and maintain tutorials and content to improve self-sufficiency, minimize engineering interrupts, and collaborate with cross-functional teams on support strategies.