Top Operations & Support Jobs

Catalog books, digital resources, and other library materials using OCLC, MARC, RDA, LC standards, and an ILS. Maintain accurate bibliographic records, update holdings, support withdrawals and collection planning, and improve cataloging workflows. Develop local procedures, apply metadata and taxonomy practices, and stay current with cataloging standards. The role requires independent, detail-oriented work, collaboration, strong communication, and the ability to handle library materials weighing up to 35 pounds.

Provides Tier 2 escalation support for hardware, software, access, network, and employee technology issues. Administers Google Workspace, Microsoft 365, device fleets, identity and access systems, onboarding and offboarding workflows, security controls, IT assets, licenses, and vendors. Troubleshoots office, data center, and remote connectivity issues, manages ticket targets, automates workflows with scripting, and maintains documentation, runbooks, and knowledge base content.

Reviews and corrects insurance claim inspection reports for accuracy and compliance with company and customer standards. Identifies quality trends, closes job orders, schedules appointments, monitors email, resolves calls from inspectors, homeowners, and customers, and escalates issues when needed. The role requires strong organization, communication, multitasking, computer skills, and the ability to remain calm in a busy environment.

Supports the CEO and CCO by managing calendars, communications, meeting preparation, travel, confidential information, and executive priorities. Leads an administrative professional, mentors staff, improves administrative processes, coordinates strategic projects, prepares reports and presentations, and organizes board meetings, offsites, and company events. Serves as a liaison for executives and stakeholders while exercising sound judgment, discretion, and strong business acumen in a fast-paced environment.

Provides Tier 1 and Tier 2 end-user support across Windows, macOS, Microsoft 365, mobile devices, and conference room equipment. Manages Zendesk tickets, user account lifecycles, onboarding and offboarding, device provisioning, Intune and RMM enrollment, password and MFA support, asset records, and knowledge-base documentation. Follows security and compliance procedures, reports incidents, resolves recurring issues, and recommends process improvements in a remote, defense-focused environment.

Serve as the CEO’s trusted operating partner by managing calendars, Board and investor logistics, executive meetings, travel, communications, confidential matters, and follow-through. Coordinate the executive leadership rhythm, prepare briefings, manage expenses and vendors, support special projects, and improve Office of the CEO processes using digital and AI tools. The role requires discretion, independent judgment, exceptional organization, and responsiveness in a fast-paced onsite environment.

Own and improve business workflows across billing, contracting, vendor management, sales operations, and customer operations. Lead cross-functional projects, improve CRM data and reporting, manage customer due diligence, analyze operational data, and recommend scalable systems, automation, and process improvements. The role requires independent execution, sound judgment, and collaboration with senior leaders across the company.

Provides administrative, budget, project coordination, data management, event logistics, and strategic planning support to Wellness and Recreation leadership. Manages calendars, records, procurement, invoices, travel, vendors, and cross-department initiatives. Coordinates meetings and events, prepares reports and presentations, and supervises 1–2 student assistants. The role requires occasional evening, weekend, off-campus, and after-hours participation.

Build and scale renewal operations for a high-volume down-market segment. Own renewal data, reporting, forecasting, pacing models, workflows, systems configuration, partner portal processes, and recurring operating cadences. Translate CRM data into executive insights, establish leading indicators, improve data quality, and coordinate with Revenue Operations, Customer Operations, IT, and cross-functional stakeholders to automate and optimize renewal processes.

Manage the company’s IT department and ensure reliable operation of networks, servers, systems, security, and end-user technology. Responsibilities include AWS and Oracle administration, Microsoft 365 access management, technical support, cybersecurity monitoring, compliance, vendor coordination, budgeting, and leading IT infrastructure projects. The role also supports Windows and Apple devices, manages IT tickets, and coordinates cross-functional technology initiatives.