Top Operations & Support Jobs

Coordinates administrative operations, board and member meeting records, agendas, elections, and foundational documents. Provides technology and website support, assists cross-department projects, and supports guest experience and administrative teams. Chairs the safety committee, manages OSHA documentation, coordinates employee safety training, maintains incident records and MSDS files, and supports workplace safety compliance. Requires strong organization, communication, project coordination, and multitasking skills.

Provides advanced IT support across Microsoft 365, identity and access, endpoint management, networking, security tooling, backup systems, and business applications. Owns tickets end to end, coordinates with vendors, troubleshoots independently, documents resolutions, improves operational workflows, and mentors junior service engineers. The role operates under strict SLA, utilization, quality, and customer satisfaction metrics while using PowerShell automation and following security, change-control, and escalation procedures.

Audits recertification and employer/employee documents, processes client and employee data updates, establishes budgets, obtains employer tax identification information, completes Kentucky new-hire forms, maintains waiver and training records, and performs occasional reception and clerical duties. The role requires advanced Microsoft Office knowledge, business-school education, and three to four years of office and administrative experience.

Supports product lifecycle and master data governance by maintaining PLM and ERP records, processing change requests, managing engineering documentation, maintaining audit trails, and coordinating cross-functional data updates. Provides responsive internal stakeholder support, conducts peer reviews, documents business rules, and identifies opportunities for process improvement, workflow automation, and data quality enhancement.

Provides onsite internal user support, including help desk ticket management, mobile device assistance, hardware preparation, and troubleshooting. Sets up and monitors audiovisual equipment for meetings, coordinates presentations, and performs microphone testing. Assists with equipment and software inventory, patching, technical installations, documentation, and IT projects while delivering strong customer service in a fast-paced legal office environment.

Leads global infrastructure operations across approximately 15–17 sites, managing service providers, operational performance, incident and change management, service governance, infrastructure reliability, compliance, executive reporting, and continuous improvement. The role oversees cloud, datacenter, Microsoft 365, identity, endpoint, network, backup, and disaster recovery services while supporting regulated pharmaceutical, manufacturing, R&D, and commercial environments.

Serves as the functional liaison between stakeholders and development teams for Power Platform solutions supporting Army and DoD missions. Gathers and documents requirements, defines process models and user stories, supports solution design, facilitates UAT, maintains traceability, evaluates automation opportunities, assists project scheduling, and ensures compliance with government standards and records management requirements.

Develops long-term contact center volume, workload, and staffing forecasts for 3–18 months. Converts forecasts into FTE requirements, hiring plans, and ramp schedules; models attrition, shrinkage, seasonality, and growth scenarios; maintains capacity models; monitors forecast accuracy; partners with Finance and Recruitment on budgets and headcount; and recommends actions to address capacity gaps.

Provides administrative support to the Grid Interconnection Department by coordinating schedules, meetings, interviews, onboarding, access and equipment setup, expense reports, help requests, data processing, and departmental procedures. Supports recruiting activities, maintains confidential information and records, and assists management and engineering staff with routine administrative tasks.

Leads wholesale customer support escalations, high-volume order processing, ERP and Zendesk workflows, account reconciliations, credits, billing corrections, returns and warranty claims. Coordinates with sales, accounting, and warehouse teams to improve fulfillment accuracy and resolution times. Supports SOP development, onboarding, training, quality audits, and process improvement while maintaining high B2B service standards.