Top Operations & Support Jobs

Oversees affidavit processing and business-record accuracy, researches and verifies court documents, represents the company in court, coordinates with legal and external partners, audits records, resolves process issues, trains staff, performs notarizations, and manages affidavit-related communications and exceptions.

Provides Tier III technical support for internal users and administers Windows endpoints, applications, printers, scanners, and workplace technology. Responsibilities include SCCM and Intune endpoint management, migration support, Microsoft Defender and Group Policy administration, Power Platform support, basic networking, system monitoring, and troubleshooting. The role is fully on-site and requires strong customer service, problem-solving, and technical support skills.

Provides high-level administrative and operational support to the General Counsel, Chief Compliance Officer, attorneys, and Board-related activities. Responsibilities include complex calendar management, Board and committee meeting coordination, meeting materials and records, document and systems maintenance, travel arrangements, invoice and expense processing, budget support, and liaison duties with executives, directors, attorneys, and stakeholders. The role requires discretion, organization, professionalism, and the ability to manage competing priorities across Bethesda and Washington, DC offices.

Supports faculty, staff, and students in using academic technologies effectively and responsibly. Administers and troubleshoots learning-management systems, integrations, provisioning, and related platforms; provides training and consultation; and partners with faculty and instructional design staff on AI-supported teaching, accessibility, privacy, assessment, and academic integrity across in-person, hybrid, and online courses.

Leads Customer Support, Payments, and Product Operations across Latin America. Manages operations leaders and teams, owns SLAs, KPIs, quality, costs, capacity planning, and process optimization. Drives automation and AI initiatives, strengthens controls and QA, partners with Product, Engineering, Growth, Risk, Legal, and Finance, manages escalations, and reports operational performance to leadership.

Serve as the primary support contact for small business banking clients through phone, chat, and email. Assist with app use, account opening, SBA loan applications, payments, cards, deposits, and account servicing. Troubleshoot technical issues, document interactions, manage Jira tickets, coordinate with engineering, maintain knowledge resources, communicate updates, and identify improvement or upgrade opportunities while following banking regulations and procedures.

Supports a nonprofit client’s daily operations across compliance, administrative systems, HR, and grants management. Responsibilities include managing registrations, insurance, tax exemptions, audit readiness, software workflows, personnel records, recruiting support, employment-law compliance, grant proposals, contracts, funder reports, and Board updates. The role requires independent task management, strong organization, clear communication, nonprofit operations experience, and the ability to use and evaluate AI tools securely.

Provides white-glove technical support to executives and internal users while owning audiovisual production for town halls and all-hands events. Responsibilities include troubleshooting hardware, software, networking, VPN, Microsoft 365, and endpoint issues; administering systems; writing PowerShell automation scripts; preparing conference rooms; managing livestreams; conducting rehearsals; and handling live event setup, execution, and teardown. The role is fully onsite, independent, customer-focused, and requires flexible hours and physical equipment handling.

Provides onsite technical support to clients, including troubleshooting, escalation, hardware preparation, documentation, maintenance, alert monitoring, and user assistance. Supports servers, networks, computers, mobile devices, printers, Microsoft Office 365, SharePoint, and QuickBooks. The role requires strong communication, customer service, organization, prioritization, participation in an on-call rotation, and 1–3 years of desktop support experience.

Oversee the Human Resources front office by answering calls, directing visitors and HR inquiries, printing badges, scanning documents, and providing timely clerical support. The role requires strong communication and customer service skills, accurate administrative work, and proficiency with Microsoft Word and Excel.