Top Operations & Support Jobs

Coordinates mitigation crew scheduling, dispatch, equipment allocation, project records, communications, invoicing, payment approvals, and billing support. Maintains data accuracy across business systems, resolves scheduling and documentation issues, and provides administrative support to project managers and technicians.

Reviews and triages CyberTipline reports, conducts research and deconfliction searches, communicates with reporters and child-serving professionals, and supports survivor services. Maintains sensitive victim databases, quality assurance processes, reporting, and victim-rights information. Provides operational and administrative support through workload tracking, scheduling, correspondence, inventory, meeting coordination, conference logistics, and access to reports for authorized parties. Requires empathy, trauma-informed practices, confidentiality, accuracy, and the ability to handle disturbing content.

Owns Axion’s business operations function, including annual and quarterly strategic planning, company operating cadence, metrics, dashboards, business reviews, town halls, and board reporting. The role translates CEO strategy into departmental goals, identifies gaps and risks, leads cross-functional initiatives, and establishes scalable planning systems. It is a first BizOps hire with potential expansion into RevOps, strategy, or other departments.

Handles complex, high-exposure excess and specialty casualty claims from investigation through resolution. Evaluates coverage, liability, damages, reserves, settlements, and risk transfer; manages defense counsel, experts, litigation, and underlying carriers; drafts coverage correspondence; ensures large-loss reporting and claims compliance; communicates with insureds and internal stakeholders; negotiates resolutions; mentors specialists; and serves as a subject matter expert on coverage, liability, tenders, reserves, and defense strategy.

Investigates and mitigates credit, debit, and ATM card fraud; monitors fraud alert systems; develops detection rules; conducts complex investigations; coordinates with legal and law enforcement; performs compliance and quality reviews; analyzes workflows, metrics, and data; supports reporting, system testing, releases, process improvements, escalations, and management coverage.

Investigate and resolve second-line technical support issues across Orbital’s AI products. Responsibilities include diagnosing bugs using logs, traces, monitoring, and AI tools; reproducing issues; escalating serious incidents; communicating clearly with customers and internal teams; improving runbooks; and contributing guided, low-risk bug fixes. The role supports US teams and offers growth toward engineering or product responsibilities.

Leads payroll connection and integration operations, managing managers and frontline teams while driving throughput, SLA performance, quality, compliance, and customer experience. Partners with payroll providers and internal Product, Engineering, Sales, and Customer Success teams to resolve integration issues, improve processes, manage risk, and influence product roadmaps. Uses operational data, capacity modeling, root-cause analysis, and automation to scale teams and deliver strategic initiatives.

The School Director leads school strategy, instructional quality, student achievement, staff supervision, curriculum development, school culture, daily operations, stakeholder relationships, hiring, performance evaluation, compliance, reporting, and budget management. The role oversees teachers and school-based staff while promoting equity, personalization, authentic work, collaborative design, and a positive educational environment for students, families, and employees.

Supervises daily help desk operations, leads and trains technicians, manages ticketing workflows and escalations, monitors SLAs and performance metrics, administers help desk systems, and coordinates with IT teams to resolve technical issues. The role also oversees hardware and software inventory, license administration, policy compliance, procedure improvements, staff performance, and end-user support for field and home-office personnel.

Leads Tier 1 and Tier 2 technical customer support teams, coaching employees and managing service quality, staffing, workflows, and support metrics. Partners with Product, Engineering, QA, Customer Success, and Implementation to resolve recurring issues and improve the product. Develops AI strategies for ticket triage, knowledge management, quality assurance, analytics, and workflow efficiency while maintaining strong customer outcomes.