Top Operations & Support Jobs

Provide software support to clients through email, phone, and live chat. Diagnose and troubleshoot issues, guide users through solutions, escalate complex cases, and document support interactions. Create knowledge base content, identify recurring issues, share feedback with product and development teams, and identify upsell or cross-sell opportunities. The role requires careful handling of confidential information and adherence to security procedures.

Assists the Community Director with apartment community operations, including leasing, resident relations, financial records, accounts payable and receivable, collections, team supervision, vendor coordination, inspections, marketing, resident events, and compliance. The role also handles leasing presentations, maintains resident records, supports maintenance request routing, monitors market conditions, and assumes Community Director responsibilities during absences.

Supports daily operations through customer ticketing, billing documentation, purchase orders, invoice review and reconciliation, cost allocation, reporting, asset inventory, and month-end close activities. Coordinates with operations, payroll, accounts payable, accounts receivable, vendors, customers, and managers. The role requires strong organization, accuracy, Excel and accounting knowledge, deadline management, problem-solving, and willingness to travel as needed.

Manages company documents, workflows, version control, filing systems, records retention, revisions, approvals, and distribution. Supports project teams and management by coordinating technical documentation with internal departments, clients, and vendors. Trains staff on document procedures, prepares status reports, assists with audits and regulatory submissions, and safeguards confidential records.

Manage day-to-day office operations, including supplies, deliveries, correspondence, workplace organization, vendor coordination, maintenance, meetings, lunches, and team events. Provide administrative and operational support to leadership, improve office processes, and help maintain a welcoming employee environment. The role requires independent prioritization, strong organization, professionalism, and comfort working in a fast-paced startup on a part-time schedule.

Advises graduate business students on academic programs, degree requirements, policies, and career-related resources. Monitors degree progress, supports retention and completion, and maintains accurate student records. Develops mentoring, orientation, engagement, and networking programs; coordinates outreach with faculty, alumni, and industry partners. Uses CRM and institutional data to assess recruitment and retention initiatives, supports admissions and program changes, and communicates academic deadlines and professional development opportunities.

Provides Tier 1 phone and email support to employee benefits clients, answering benefit questions, supporting enrollment, documenting client interactions, processing benefit administration, and advocating on escalated claims. The role supports small group accounts, coordinates with HR and insurance carriers, maintains knowledge of carrier requirements, identifies discrepancies, and recommends process improvements. Strong communication, organization, multitasking, and benefits knowledge are required.

Investigates suspicious insurance claims, identifies potential fraud, develops documented cases supporting claim outcomes and prosecution, conducts interviews and statement taking, analyzes documents and medical records, and supports claims staff through training on fraud indicators and investigation strategies. Collaborates with the SIU Manager on training, onboarding, and compliance activities.

Provides administrative and operational support to the Corporate Operations team. Responsibilities include handling calls and live chat, preparing service letters, coordinating projects, supporting new systems and processes, managing lost business accounts, maintaining records, entering acquisition data, and improving workflow efficiency. The role requires strong organization, communication, accuracy, customer focus, and proficiency with Microsoft Office.

Serves as the front desk contact for visitors, employees, and callers while providing broad administrative support. Manages appointments, calendars, transportation scheduling, records, mail, office supplies, compliance checks, spreadsheets, training follow-up, and employee files. Supports staff with Paycom and other administrative needs while maintaining confidentiality, accuracy, and an organized office environment.