Top Operations & Support Jobs

Processes, catalogs, inventories, and rehousing approximately 525 rolls of architectural drawings from the GAPW collection. The archivist performs basic preservation, updates metadata and electronic inventories, prepares records for MARC mapping and export to Alma, WorldCat, and the EXPLORE Chicago Collections portal, documents conservation needs, produces progress reports, and completes a final grant report.

Provides technical client support for a syndicated loan technology platform. Responsibilities include troubleshooting application, data, and platform issues; owning investigations through resolution; monitoring production; identifying root causes; coordinating with internal teams; communicating issue status and impact; and relaying client feedback to product and technology teams.

Provides telephone and switchboard coverage, greets residents and visitors, distributes mail and packages, maintains visitor logs and entry security, prepares work orders and correspondence, and enters resident information. Requires courteous communication, customer service, computer proficiency, multitasking, and availability for varied first- and second-shift schedules and weekends. Training lasts four to six weeks and includes morning shifts.

Supports daily firm operations, maintains client records across multiple systems, collaborates with departments to improve processes and client satisfaction, and assists with special projects assigned by the Director of Operations.

Provides switchboard and reception coverage, greets residents and visitors, manages packages and visitor logs, monitors security and fire systems, prepares documents, submits maintenance work orders, and enters resident information. Requires courteous communication, customer service, typing, Microsoft Office proficiency, multitasking, and availability for varied shifts and weekends.

Provides administrative support to department management, including scheduling meetings and travel, coordinating events, preparing reports and correspondence, maintaining databases and spreadsheets, processing expenses, supporting office equipment, and handling calls and visitors. The role also coordinates administrative team members, mentors less-experienced staff, resolves administrative challenges, and helps improve department processes.

The Chief Operating Officer will lead execution of Upstream USA’s strategy, own current and future programs, and drive nationwide growth, scale, and impact. Responsibilities include launching and adapting programs, overseeing marketing and sales of offerings, measuring outcomes, managing operating finances, improving organizational effectiveness, supporting Board processes, and fostering a high-performance, mission-centered culture. The role reports to the CEO, leads across multiple teams, and requires up to 20% travel.

Handle inbound and outbound customer retention calls, prevent cancellations, resolve billing and service concerns, apply eligible retention offers, troubleshoot devices, document interactions, and meet save-rate, quality, productivity, and compliance targets. Representatives navigate CRM and case management systems, manage escalations, complete follow-ups, and provide professional, empathetic customer service while maintaining accurate records and collaborating with the team.

Manages reception, telephone and mail communications, scheduling, client referrals, office supply inventory, equipment maintenance, facility issue reporting, insurance verification, account notifications, and payment collection. Maintains client confidentiality and supports office meetings and departmental projects. May supervise receptionists or volunteers and provide backup at other locations. Requires office administration experience, medical billing exposure, Microsoft Office proficiency, and EHR knowledge.

General application for candidates who do not see a specific suitable opening. Applicants are invited to identify their desired position, describe their skills and experience, and explain how they could contribute to the organization.