Top Operations & Support Jobs

Leads quality control for high-impact generative AI programs, managing and developing quality specialists, translating customer requirements into measurable standards, and operating quality systems. Responsibilities include workforce planning, reporting, productivity measurement, defect analysis, root-cause investigation, cross-functional accountability, and development of scalable, technology-enabled quality operations.

Leads enterprise strategy and operational priorities for the Office of the COO, translating ambiguous business problems into recommendations, executable plans, and measurable outcomes. Owns performance analysis, executive operating reviews, governance, organizational effectiveness, and cross-functional implementation across Americas member firms. Advises senior executives, facilitates decisions, manages multiple strategic workstreams, and drives accountability without formal authority.

Leads a public housing authority’s housing administration, redevelopment, Section 8, affordable housing, grants, budgets, staffing, compliance, and strategic planning. Reports to the Board of Commissioners, oversees organizational operations and federal program reporting, represents the Authority with HUD and community partners, develops policies and funding applications, and ensures performance against organizational goals.

Provides administrative and technical support for commercial property and casualty insurance accounts. Processes audits, endorsements, renewals, certificates, invoices, policy changes, and client documentation. Maintains accurate records in agency management systems, retrieves information from carrier portals, supports pre-renewal marketing, and assists account managers, producers, carriers, and clients. Requires two years of commercial lines experience, an active Ohio P&C license, strong insurance knowledge, attention to detail, and proficiency with Microsoft Office, AMS360, and ImageRight.

Configure and provision voice services, IP phones, ATAs, SIP credentials, extensions, numbers, and related features. Coordinate customer activations, test calling and voicemail functionality, troubleshoot SIP and connectivity issues, manage Tier 1 support tickets, document provisioning activities, and escalate complex problems. The role also requires clear customer communication, process improvement, and occasional after-hours or on-call support.

Conducts quality evaluations of calls, emails, SMS messages, case notes, and client interactions. Assesses accuracy, compliance, professionalism, documentation, and service quality against established standards. Completes weekly audits, documents findings, participates in calibration, identifies performance trends and training needs, provides actionable feedback, and escalates privacy or critical quality concerns. Maintains confidentiality and collaborates with QA leadership, team leads, and training staff.

Supports athletic department operations and youth programming by managing registrations, schedules, payments, refunds, correspondence, reports, and administrative services. Coordinates volunteer coaches, occasionally coaches teams, builds community relationships, and markets athletic programs through email and school outreach. The role works with club staff, youth, families, schools, and community partners while maintaining confidentiality and supporting efficient club operations.

Supports the sales and implementation team with client inquiries, CRM and pipeline maintenance, onboarding documentation, sales reporting, system support, meeting coordination, communications, and customer-focused programs. The role assists with routine issue resolution, client events, presentations, and business development activities while escalating complex matters and maintaining accurate records.

MBA intern supporting Business Operations and Strategy through data analysis, dashboards, reporting, financial modeling, business cases, strategic planning, and competitive research. The role partners with cross-functional teams to identify growth and efficiency opportunities, track KPIs, evaluate initiative impact, and provide actionable recommendations. The 10-week hybrid internship is based in San Francisco and focuses on go-to-market operations, analytics, and strategic decision-making.

Manages partnership operations, including monthly billing reconciliations, benefit administration, utilization reporting, member support, and partner communications. Maintains operational documentation and member-facing resources, troubleshoots complex billing and benefit issues, and coordinates cross-functional partner launches and system enhancements. Collaborates with Product, Technology, Finance, Marketing, Sales, and Member Success teams while supporting strategic initiatives and conference activities.