Top Operations & Support Jobs

Processes, tracks, scans, distributes, and maintains incoming and outgoing mail, legal documents, faxes, and client communications. Operates mailroom equipment, manages supplies and document inventory, retrieves and delivers mail at the post office, and ensures accurate, timely processing. Requires strong organization, data entry accuracy, computer skills, communication, multitasking, reliability, and dependable transportation.

Own the implementation, administration, and continuous improvement of Ashby’s Support systems. Responsibilities include configuring ticketing workflows, automations, routing, SLAs, escalations, reporting, integrations, and data migrations; evaluating vendors; documenting system architecture; and leading change management, training, and adoption. The role partners with IT, RevOps, Engineering, Workforce Management, QA, Training, and Support Leadership to ensure scalable support operations.

Own global renewals and churn forecasting, governance, executive reporting, and operational improvements. Partner with Renewals, Finance, Customer Success, Analytics, and Data Science to improve forecast accuracy, identify retention risks, support capacity planning and compensation operations, and scale recurring-revenue processes and tooling.

Own customer support across in-app chat and VIP channels, resolving product, billing, integration, and account issues. Reproduce bugs, create engineering tickets in Linear, educate customers, maintain help-center content, manage ticket queues, identify at-risk accounts, and share feature feedback with product and customer success teams. The role requires fast response times, weekend coverage, cross-functional follow-through, and comfort working in a fast-paced startup.

Provides NMCI-focused IT and desktop support, including troubleshooting hardware and software, ordering equipment, managing employee IT records, and processing Move/Add/Change requests. Supports onboarding, offboarding, SharePoint, Office 365, shared drives, user applications, and SAAR-N submissions. Maintains compliance with NAVAIR NMCI policies and processes while coordinating with the National Help Desk.

Provides senior-level IT support and escalations across Windows, macOS, and Linux. Owns endpoint, device, identity, Microsoft 365, security, asset, and service management; automates workflows with PowerShell; performs root cause analysis; maintains documentation; supports networking and onboarding/offboarding; mentors junior staff; participates in on-call coverage; and travels to company sites for operational support.

Enters and verifies client work orders, processes paperwork, follows up on held orders and client inquiries, maintains records, and supports accurate data entry. The role coordinates with laboratory, quality, client services, and marketing teams; assists with training and performance monitoring of work-order staff; maintains training records and controlled documents; and contributes to quality, safety, and productivity improvements. Shift work, including weekends, is required.

Provides administrative and financial support to a surfacing and asphalt-laying team. Responsibilities include purchase orders, invoice processing, customer billing, job creation and records management, job costing, subcontractor documentation, month-end journals, and timesheet verification. The role coordinates with operational teams, suppliers, subcontractors, customers, and internal stakeholders while maintaining accurate records and supporting efficient delivery of surfacing works.

Provides clerical and administrative support for an ice arena, including greeting patrons, answering phones, scheduling facilities, handling revenues, coordinating registrations, ordering supplies, tracking expenses, supporting events and marketing, assisting with staff scheduling and training, and preparing reports. Requires customer service, organization, cash-handling, budgeting, and communication skills. The role is part-time, 15–20 hours weekly, with occasional weekend work.

Provides administrative support to site managers by coordinating schedules, meetings, travel, correspondence, records, visitors, supplies, equipment maintenance, and employee programs. Answers calls, routes mail, prepares reports, and maintains filing systems. The role may require driving to work locations, customer sites, or company facilities, and includes occasional lifting of up to 35 pounds.