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Responsibilities: Provide user IT support and maintain Information Assurance compliance. In this role, the NMCI Support POC will act as the primary point of contact for NMCI-related issues and be responsible for administrative tasks. Ensure compliance with NAVAIR NMCI policy and process requirements. Contact the National Help Desk for end-user support and resolution of IT issues. Create and maintain employee information to support IT requirements for new employees, asset ordering, transfers, and terminations as required.
Provide NMCI computer and peripheral troubleshooting support, hardware and software ordering, data call support, customer assistance, and process Move/Add/Change requests (MAC). Provide IT support to staff as assigned. Assist users in preparing SAAR-N documents and submitting them. Assist with user IT requirements during onboarding and off boarding. Assist users in secure and non-secure spaces accessing Share Drive, SharePoint, O365, and user applications.
Education: High School Diploma or equivalent required.
Experience: Three (3) years of experience providing IT/user support. NAVAIR NMCI POC experience preferred. Experience providing user hardware and software desktop support preferred.
Other: Must be able to maintain a Secret Security Clearance. An Active Secret Security Clearance is preferred. We encourage applicants from diverse backgrounds to apply for this position.
Wage Range Information: This full-time position’s wage range is $50,000- $60,000 (salary) depending on experience and qualifications.
Benefits Information: We offer a generous benefits package including a 401k with employer match. Full time employees are also eligible for family medical, dental and vision benefits; as well as ancillary benefits including life and accidental death and dismemberment insurance; short- and long-term disability; flexible spending accounts; long-term care insurance; and accident, hospital, and critical illness insurance. Full-time employees are also eligible for 2 weeks’ vacation leave accrual per year (this accrual increase as tenure with company increases), 7 days sick leave, 11 paid holidays, with additional leave time available for bereavement, jury duty, and military training days throughout the year.
Skills Required
- High school diploma or equivalent
- Three years of experience providing IT or user support
- Ability to maintain a Secret security clearance
- NAVAIR NMCI point-of-contact experience
- User hardware and software desktop support experience
- Active Secret security clearance
What We Do
American Electronics, Inc. (Amelex) was founded in 1982 as a high level engineering corporation, supporting the Navy. In November 1987 Amelex opened its office in Patuxent River to provide engineering support services to the Identification Systems Division of the Naval Air Warfare Center. Over the past 25 years, Amelex has evolved into a leading edge small business in the areas of program management, information management, research and development, and hardware and software engineering. In January 2003, Amelex was sold to Dawn Rich and Kim Oliver. These partners have been the management team leading Amelex's Patuxent River engineering group for over 16 years. Amelex, now a woman-owned small business, has its corporate headquarters in California, Maryland with field offices in Crystal City, Virginia and Charleston, South Carolina. Amelex's operations have grown in both DoD and commercial areas. Our group's support services are mainly broken into three major areas: Engineering Services, Program Management, and Information Technology. Amelex takes pride in the outstanding reputation we have gained over the past 35+ years, for excellent customer service. As a woman-owned small business Amelex continues to provide the exemplary service on which our customers have come to rely.
