Top Operations & Support Jobs

Provides customer service and operational support for wireless communication service work. Responsibilities include handling customer requests, scheduling and coordinating technicians, maintaining work orders, following up on service progress, invoicing tickets, conducting customer satisfaction checks, managing equipment returns, and assisting with inventory and parts requests.

Manages overdue customer accounts aged 61–120 days, negotiates payment arrangements, follows up on commitments, and drives service reconnections. The role is accountable for collection and reconnection targets, compliance with procedures, customer engagement, reporting, resource coordination, and ad hoc business assignments.

Prepare client Word and Excel documents for SEC-compliant EDGAR HTML submission using proprietary software. Responsibilities include comparing documents for accuracy, modifying files, responding to client communications, meeting deadlines, completing ongoing training, and supporting busy-season workloads. The role requires strong computer, typing, organizational, communication, and attention-to-detail skills. Training is provided, and HTML or front-end web development experience is advantageous.

Administers and proctors academic, placement, and certification exams in person and remotely; schedules testing appointments; protects testing materials and student records; provides customer service, accommodations, reception, and technical assistance; enters and uploads scores; prepares reports and maintains records; organizes testing materials; troubleshoots issues; and supports testing services across multiple locations.

Provides administrative and operational support for veteran services programs, including maintaining client records, collecting and reconciling funds, managing petty cash, ordering supplies, coordinating vendors, supporting audits and grant reporting, assisting with HR and payroll activities, coordinating events and volunteers, and supporting client intake and eligibility processes.

Supports the Membership Accounts team with membership outreach and recruitment initiatives. Responsibilities include researching prospective members, data entry, correspondence, database management, and general administrative support while gaining exposure to the recording industry. The internship is part-time, on-site, and provides college credit and professional training.

Process domestic and cross-border payments, internal book transfers, FX contracts, SWIFT messages, reconciliations, and end-of-day activities. Serve as a point of contact for clients, relationship managers, internal teams, processing centers, and financial institutions. Ensure accurate, compliant, and timely payment processing, respond to enquiries and escalations, follow up on urgent requests, and maintain high service standards.

Manage service contract administration, customer requirements, cost-recovery arrangements, invoicing, and related finance matters. Develop SOPs and processes for tracking resource availability, allocation, and utilisation. Coordinate resource requests across internal and external stakeholders, generate utilisation and performance reports, maintain stakeholder relationships, and support ad hoc projects.

Partner with the CEO and leadership team to drive strategic cross-functional initiatives, run quarterly planning and the company operating cadence, prepare board materials, track decisions and accountability, and build scalable operating processes. Serve as a trusted thought partner and CEO representative while managing executive preparation, travel, meetings, and follow-up.

Provide comprehensive executive support to the President by managing email, calendars, calls, travel, follow-ups, sales coordination, CRM records, marketing outreach, reports, presentations, and confidential information. The role requires proactive prioritization, persistent follow-through, strong communication, discretion, and the ability to remain composed while supporting a demanding senior leader in a fast-paced office.