Top Operations & Support Jobs

Administer classified Linux and Windows environments, including storage, networking, firewalls, Active Directory, Group Policy, virtualization, monitoring, automation, maintenance, patching, and troubleshooting. Develop SOPs, support production and development systems, follow DoD security guidelines, and provide after-hours maintenance support. The role requires an active Top Secret/SCI with polygraph clearance and on-site work in Arlington, Virginia.

Supports investment client onboarding by preparing proposals and account paperwork, entering transfer and ACH instructions, tracking account status, resolving transfer issues, conducting quality checks, and coordinating updates with advisors and staff. The role also improves operational processes, mentors junior team members, and applies investment knowledge to handle exceptions and special instructions.

Supports daily digital banking operations, including account opening, onboarding, funding, customer due diligence, risk reviews, payments, card servicing, disputes, deposit maintenance, and client support. Ensures compliance with banking regulations, policies, and internal controls while collaborating with internal teams and third-party partners. Participates in system testing, process improvements, product enhancements, and operational initiatives that improve digital banking services and client experience.

Own daily workplace operations across NYC, Boston, and Nashville offices, including supplies, vendors, mail, equipment, space upkeep, and internal processes. Plan culture events, support onboarding setup, welcome visitors and employees, and coordinate travel between offices. The role is based in Brooklyn five days per week and requires occasional travel to Boston and Nashville.

Own the end-to-end lead lifecycle, including scoring, enrichment, routing, governance, and sales handoffs. Build real-time, automated journey operations across Marketo, Salesforce, LeanData, and Cloudflare OS using APIs, webhooks, scripts, and workflow logic. Monitor data integrity, enforce SLAs, eliminate lead leakage, improve account intelligence, and partner with Field Marketing, Sales, Sales Operations, BizApps, Data Engineering, and BI teams to increase pipeline velocity.

Administer and optimize Salesforce Sales Cloud and Service Cloud, including objects, data models, Flow automation, approval processes, sales pipelines, cases, Omni-Channel, Knowledge, entitlements, and SLAs. Collaborate with engineers, architects, product managers, and delivery teams on backlog planning, troubleshooting, releases, demos, integrations, and Agentforce initiatives. Support Agile ceremonies, production incidents, and Pacific Time coverage.

Supervise and improve the Client Services function, handling escalated help desk issues, incident and problem management, SLAs, service standards, hardware lifecycle activities, user accounts, and technical support processes. Coordinate across IT Operations, IT Applications, business units, and vendors; coach support staff; manage projects; perform root-cause analysis; and drive customer satisfaction, documentation quality, and service delivery improvements.

Own the President’s operating cadence across Product, Engineering, and Design; improve decision quality, execution velocity, governance, and leadership communications. Lead cross-functional strategic initiatives, track commitments and risks, evolve operating-model processes, and represent the President when needed. Apply enterprise AI tools to automate operating work, synthesize information, improve preparation, and accelerate delivery. Partner with senior leaders across business functions while influencing without formal authority.

Own end-to-end localization operations for enterprise clients, serving as the primary operational contact and trusted advisor. Coordinate stakeholders and cross-functional teams, manage localization workflows and configurations across TMS and project tools, resolve client and internal issues, and improve processes through documentation, automation, and AI-enabled solutions. The role requires localization or translation project management experience, client communication skills, familiarity with localization formats and CAT/TMS tools, and strong organizational abilities.

Leads enterprise continuous improvement initiatives using Kaizen, A3 thinking, and Lean problem-solving methods. Facilitates cross-functional workshops, coaches teams, establishes data-driven targets and KPIs, tracks business outcomes, and partners with executives to align improvements with company goals. Builds internal continuous improvement capabilities through training programs, certifications, toolkits, and coaching while fostering a sustainable problem-solving culture across the organization.