Top Operations & Support Jobs

Provides first-level technical support for employees, troubleshooting hardware, software, accounts, networks, printers, phones, and connectivity issues. Installs and configures equipment, supports onboarding, manages tickets, maintains technology inventory and compliance, documents solutions, and escalates complex issues. Requires strong customer service, communication, troubleshooting, and organizational skills, along with Windows, macOS, networking, and access-management experience. This is a full-time, in-office Austin role with occasional after-hours or on-call support.

Provides advanced IT support for complex hardware, software, and network issues, with specialized expertise in MDM, iOS, Linux, A/V, and executive support. Leads and mentors technical support teams, manages IT projects, documents resolutions, and collaborates on escalated issues. The role also involves hardware and software configuration, customer service, remote support, and maintaining current technical knowledge.

Leads support center specialists by providing real-time guidance, resolving escalated accountholder issues, coaching and training team members, monitoring service and quality goals, and supporting performance reviews. The role also tests new products and software, updates policies and training materials, answers client inquiries, improves service efficiency, and manages special projects. The schedule is Monday through Friday, 11:30 a.m. to 8:00 p.m. CT, with seven weeks of training.

Monitors enterprise, factory, and platform systems in a 24/7 operations center; manages tickets, incidents, alarms, escalations, and operational communications. Performs initial troubleshooting and supports system administration while coordinating with IT, mission operations, customer service, and software development teams. The role requires shift work, including overnight and weekend coverage, and involves maintaining system status visibility and resolving technical issues.

Provides on-site and remote technical support for Austin and international offices. Responsibilities include troubleshooting Windows and macOS systems, networks, hardware, software, and infrastructure; deploying applications and managing devices; administering user accounts and access; supporting onboarding, events, conference rooms, and AV systems; maintaining assets and documentation; resolving tickets; and improving service delivery through automation. The role requires occasional local travel and may include after-hours or weekend emergency support.

Provides advanced end-user IT support in a manufacturing environment, troubleshooting hardware, software, Windows and macOS systems, printing, and network connectivity. Leads hardware and computer deployments, maintains documentation, resolves incidents, performs preventive maintenance, trains users, and supports process improvements. Partners with cross-functional IT teams to maintain standardized, compliant service delivery and serves as a technical escalation point and backup to the IT Field Service Manager.

Provide customer support for an online gambling platform through live chat, telephone, and email. Investigate and resolve inquiries, complaints, and account issues using internal tools; escalate matters as needed; communicate policies and licensing requirements accurately; and promote responsible gambling. The full-time role includes an eight-week training program and evening, weekend, and holiday rotations.

Manage outsourced accounting for construction industry clients, ensure quality of financial reports, assist with budgeting and forecasting, and lead accounting teams.

Provides technical support for payment software and hardware through phone and email, troubleshoots merchant issues, manages Jira Service Desk tickets, performs basic log analysis, supports transaction inquiries, and escalates bugs. The role also trains merchants, documents procedures, coordinates problem resolution, performs root-cause and trend analysis, and participates in rotating after-hours and weekend on-call coverage.

Provides on-site technology support for field clinicians delivering in-home healthcare. Responsibilities include configuring and shipping device kits, onboarding and offboarding users, Tier 2 troubleshooting, device monitoring, inventory management, repairs, training, documentation, and enforcing security and HIPAA protocols. The role supports mobile devices, diagnostic equipment, connectivity, and device management systems while maintaining clinician readiness and technology uptime across two Atlanta locations.