Top Operations & Support Jobs

Remote incoming call specialist handling high-volume inbound calls, recording interactions in CRM, using dialer/phone software, protecting sensitive information, and following established procedures while collaborating with the internal team.

Owns the company-wide IT and digital strategy for a clinical-stage biotech, including applications, data governance, information security, cloud infrastructure, AI adoption, IT operations, vendor and MSP management, budgets, and audit readiness. Partners with scientific, clinical, regulatory, quality, and finance teams to enable scalable, compliant technology across Philadelphia and San Francisco offices.

Supports cross-functional business operations across client onboarding, product delivery, compliance, reporting, and administration. Builds dashboards, troubleshoots client technical issues, and transforms recurring workflows into AI agents and automations. Contributes to strategic projects involving technology investments and operational scaling. The role suits an early-career professional with strong analytical, communication, client-facing, and AI-tool experience who is comfortable working independently in a remote, fast-growing startup.

Analyzes business processes and ERP functionality across finance and supply chain operations. Collaborates with business users and IT on requirements, system design, configuration, upgrades, testing, implementations, troubleshooting, and continuous improvement. Develops user training and documentation, prepares reports, coordinates issue resolution, and supports multiple technology projects while facilitating communication between business and technical teams.

Provides strategic and administrative support to the General Counsel and Partnerships leaders by managing calendars, travel, meetings, correspondence, events, and confidential information. Coordinates meeting preparation and follow-up, builds relationships with internal and external stakeholders, negotiates travel-related contracts, and develops administrative systems for a growing startup. The role requires regular in-office work in San Francisco and occasional travel with executives.

Supports client account setup, maintenance, financial transactions, distributions, documentation, record retention, and workflow coordination. Processes wires, ACH transfers, checks, and internal transfers while maintaining account records, ticklers, transaction approvals, and Trust Notes documentation. Collaborates with advisors, client service associates, and operations teams to ensure accurate, timely processing and excellent client service. Requires strong organization, attention to detail, financial processing knowledge, and proficiency with office and transaction systems.

Coordinates camp registration, camper and parent communications, staff administrative needs, records, schedules, office supplies, and Trading Post transactions. Supports the Core Leadership Team, supervises craft, crew, and photo/video staff, maintains office security and organization, and provides customer care in a Christian residential camp environment.

Provides comprehensive executive administrative support to senior technology leaders, including complex calendar and meeting management, international coordination, travel and expense arrangements, event planning, presentations, shared-resource management, and special projects. The role requires independent judgment, strong organization, discretion, communication skills, and flexibility to support globally distributed teams across international time zones.

Provides operational and technical support for virtual and physical tax sites. Duties include client intake, tax return preparation, quality review, virtual platform troubleshooting, volunteer coordination, equipment setup, inventory tracking, and technical support escalation. The role also supports site logistics, client service, and volunteer onboarding while complying with IRS requirements and agency policies.

Own high-impact growth and strategy initiatives for Pallet, including channel partnerships, value-based pricing, business-case development, sales enablement, executive and investor networks, events, and commercial strategy. The role works closely with the CEO and senior leadership to improve GTM execution, activate partnerships, influence pricing, and increase the output of commercial and deployment teams.