Top Operations & Support Jobs

Investigate and resolve customer questions, technical issues, configuration problems, integration failures, and application defects across the Oktopost platform. Communicate solutions clearly through tickets, email, and video calls; troubleshoot APIs and third-party integrations; collaborate with Engineering, Product, Customer Success, and Implementation teams; create documentation; and identify recurring customer issues and product improvement opportunities.

Resolves complex post-sales customer issues across email, cancellations, international shipments, and shipping escalations. Researches accounts and orders, manages multiple support queues, coordinates with Sales, Operations, and Logistics, monitors pending cases, identifies issue patterns, maintains SLA and quality standards, and contributes to process improvements and special projects.

Leads Winrock’s Development Operations function, overseeing fundraising systems, Salesforce administration, data governance, pipeline forecasting, revenue reporting, proposal and capture operations, budgeting, process improvement, and gift processing. Manages development operations staff and consultants, coordinates cross-functional teams, supports solicitation and award activities, and ensures proposal quality, compliance, and resource allocation across government, foundation, corporate, and individual giving portfolios.

Coordinates global studio operations, including resource tracking, freelance onboarding, contracts, vendor setup, purchase orders, invoices, budgets, facilities, equipment bookings, and edit suite scheduling. Maintains operational dashboards, meeting workflows, and action tracking while routing Legal, Compliance, Rights, and Licensing requests. The role supports senior stakeholders and requires strong spreadsheet, project management, communication, organization, and confidentiality skills in a hybrid New York office environment.

Administer, configure, and optimize the TeamDynamix ITSM platform, including incident, change, problem, asset, knowledge, and service catalog modules. Integrate ITSM with systems such as Active Directory, Jira, Salesforce, and CMDBs. Develop workflows, forms, automations, dashboards, and reports; manage access controls; support testing and deployments; maintain data quality and governance; and provide user training and support while driving continual service improvement.

Lead sa.global’s North American country operations, translating global strategy into local execution. Own shared P&L performance, revenue growth, delivery quality, client outcomes, regulatory compliance, workforce planning, and cross-functional alignment. Champion AI-enabled offerings and ways of working, represent the company with clients and partners, and serve as the senior in-country leader connecting global functions with local commercial and operational realities.

Provides onsite desktop support by imaging, deploying, shipping, retrieving, repairing, and decommissioning workstations. Tracks hardware inventory and assets, supports user onboarding, troubleshoots operating system, hardware, and network issues, manages ServiceNow tickets, documents resolutions, and maintains support procedures. The role also includes warehouse duties, equipment inventory, and internal customer assistance.

Leads examination development and production activities, partnering with subject matter experts to create and maintain high-quality exam item pools. Facilitates workshops and review meetings, edits and proofreads examination materials, trains staff and SMEs, monitors medical terminology changes, supports validation and form development, and improves exam development processes. The role also represents NCCPA at workshops, conferences, and special events.

Owns Amperity’s IT systems, integrations, automation, identity lifecycle, SaaS administration, data-platform governance, AI-tool deployment, macOS fleet, MDM, monitoring, backups, and recovery. The role partners with Security, Engineering, People, HR, and GRC teams; manages access, vendors, licenses, documentation, and escalated employee support while improving operational efficiency through automation.

Execute eDiscovery hosting tasks in Relativity and related tools, including loading data, preparing review deliverables, managing databases and users, conducting quality checks, and troubleshooting technical issues. Prioritize queued requests, estimate timelines, track work hours, communicate with internal teams, and escalate risks. The role requires customer service skills, analytical problem-solving, adaptability, and occasional on-call or after-hours availability.