Provide phone and email technical and warranty support for all SRAM product lines to customers, dealers, distributors, and OEs. Diagnose issues, initiate repairs to factory specs, report trends to Quality, attend industry events, and perform related duties.

Provide end-user support via Jira Service Management, assist with systems administration (network, server, cloud), support device provisioning and lifecycle, create training and documentation in Confluence, and develop basic scripting for automation under senior staff guidance.