To provide world class technical and warranty assistance to our customers, bike dealers, distributors, and OEs on all SRAM product lines.
Responsibilities
- Provide professional technical and warranty assistance to all inquiries via phone or email for all SRAM product lines
- Demonstrate in-depth knowledge of SRAM products, including current and previous product lines
- Identify new issues as they occur in the market and follow appropriate warranty guidelines to quickly resolve customer inquiries; regularly communicate trends to the Quality department for continuous improvement
- Initiate and complete repair processes on SRAM products according to factory specifications
- Attend industry-sponsored events, as needed, to provide technical support
- Other duties as assigned
Qualifications
- 1+ years of bicycle industry experience required, along with a thorough understanding of bicycle mechanics
- Extensive bicycle mechanical knowledge, supported by practical proficiency in technical diagnostics, repairs, and maintenance
- Ability to safely lift, carry, and maneuver items weighing up to 16 kg as part of regular job duties
- Strong customer service skills, professionalism, and ability to problem-solve in a positive and courteous manner
- Ability to learn quickly via on-the-job experience, training, and customer interaction
- Excellent written, verbal, and organizational skills
- Proficiency with Microsoft Word and Excel; SAP knowledge a plus
- Ability to travel domestically and internationally, including weekends, up to 10% as needed
- Initial training period of 3-4 months
- Bonus- A passion for cycling!
About SRAM
SRAM LLC is one of the world's largest suppliers of components to the bike industry. Established in Chicago in 1987, SRAM continues to promote cycling through its products, its advocacy, and its employees who are dedicated to improving the cycling experience. Today, SRAM employs more than 5,000+ employees, in 20+ locations, across 10+ countries. SRAM is proud to be an equal opportunity employer.
Skills Required
- 1+ years of bicycle industry experience and thorough understanding of bicycle mechanics
- Extensive bicycle mechanical knowledge with practical proficiency in diagnostics, repairs, and maintenance
- Ability to safely lift, carry, and maneuver items up to 16 kg
- Strong customer service skills, professionalism, and positive problem-solving
- Ability to learn quickly via on-the-job experience, training, and customer interaction
- Excellent written, verbal, and organizational skills
- Proficiency with Microsoft Word and Excel
- SAP knowledge
- Ability to travel domestically and internationally, including weekends, up to 10%
- Initial training period of 3-4 months
- Passion for cycling
What the Team is Saying
SRAM, LLC Compensation & Benefits Highlights
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Healthcare Strength — Multiple plan options (PPO and HSA‑eligible) with employer HSA funding, dental and vision coverage, basic life and long‑term disability, and access to EAP therapy indicate a comprehensive health package. Fertility coverage and mental‑health support extend the breadth beyond standard medical offerings.
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Parental & Family Support — Paid Birth Parent Medical Leave and paid Parental Leave for birth or adoption are complemented by Dependent Care FSA and Milk Stork. Family support also includes job‑protected leave with maintained health benefits under FMLA.
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Retirement Support — A 401(k) plan with company matching is highlighted, with a published match formula and broad investment options. Consistent inclusion of retirement matching across U.S. roles strengthens long‑term financial support.
SRAM, LLC Insights
What We Do
Founded in Chicago in 1987 by Stan Day, SRAM, LLC has grown to be one of the world's largest bicycle component manufacturers. Today, we are led by CEO, Ken Lousberg, and Stan Day serves as Chairman of our Board. SRAM’s global footprint helps us bring cycling to every corner of the globe, including your local roads and trails. We design and manufacture bicycle components, including shifters, derailleurs, brakes, chains, suspension, and power meters. Our components are used by bicycle manufacturers, distributors, and bicycle retailers. Read the full history of SRAM: https://www.sram.com/en/company/about/history
Why Work With Us
SRAM’s success is due to the hard work, passion, and commitment of our team members around the world. A respectful workplace where we strive for a diverse and inclusive environment and all people feel welcome. We offer benefit programs that encourage well-being and support in all aspects of team members’ lives.
Gallery
SRAM, LLC Teams
SRAM, LLC Offices
OnSite Workspace
We have a hybrid model with our employees typically working 4 days per week in an office.
