SRAM, LLC Jobs

Technical Support Representative

SRAM, LLC

Technical Support Representative

Reposted 2 Hours Ago

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Rowville, Melbourne, Victoria, AUS

In-Office

Junior

Fitness • Hardware • Mobile • Software • Sports • Transportation • Esports

SRAM is a manufacturer of innovative bicycle components that was founded in Chicago, Illinois, in September of 1987.

The Role

Provide phone and email technical and warranty support for all SRAM product lines to customers, dealers, distributors, and OEs. Diagnose issues, initiate repairs to factory specs, report trends to Quality, attend industry events, and perform related duties.

Summary Generated by Built In

Overview
To provide world class technical and warranty assistance to our customers, bike dealers, distributors, and OEs on all SRAM product lines.
Responsibilities

Provide professional technical and warranty assistance to all inquiries via phone or email for all SRAM product lines
Demonstrate in-depth knowledge of SRAM products, including current and previous product lines
Identify new issues as they occur in the market and follow appropriate warranty guidelines to quickly resolve customer inquiries; regularly communicate trends to the Quality department for continuous improvement
Initiate and complete repair processes on SRAM products according to factory specifications
Attend industry-sponsored events, as needed, to provide technical support
Other duties as assigned

Qualifications

1+ years of bicycle industry experience required, along with a thorough understanding of bicycle mechanics
Extensive bicycle mechanical knowledge, supported by practical proficiency in technical diagnostics, repairs, and maintenance
Ability to safely lift, carry, and maneuver items weighing up to 16 kg as part of regular job duties
Strong customer service skills, professionalism, and ability to problem-solve in a positive and courteous manner
Ability to learn quickly via on-the-job experience, training, and customer interaction
Excellent written, verbal, and organizational skills
Proficiency with Microsoft Word and Excel; SAP knowledge a plus
Ability to travel domestically and internationally, including weekends, up to 10% as needed
Initial training period of 3-4 months
Bonus- A passion for cycling!

About SRAM
SRAM LLC is one of the world's largest suppliers of components to the bike industry. Established in Chicago in 1987, SRAM continues to promote cycling through its products, its advocacy, and its employees who are dedicated to improving the cycling experience. Today, SRAM employs more than 5,000+ employees, in 20+ locations, across 10+ countries. SRAM is proud to be an equal opportunity employer.

Skills Required

1+ years of bicycle industry experience and thorough understanding of bicycle mechanics
Extensive bicycle mechanical knowledge with practical proficiency in diagnostics, repairs, and maintenance
Ability to safely lift, carry, and maneuver items up to 16 kg
Strong customer service skills, professionalism, and positive problem-solving
Ability to learn quickly via on-the-job experience, training, and customer interaction
Excellent written, verbal, and organizational skills
Proficiency with Microsoft Word and Excel
SAP knowledge
Ability to travel domestically and internationally, including weekends, up to 10%
Initial training period of 3-4 months
Passion for cycling

What the Team is Saying

SRAM, LLC Compensation & Benefits Highlights

Healthcare Strength — Healthcare options are described as comprehensive, with multiple medical plan choices (including HSA‑eligible), dental and vision coverage, mental health/EAP access, fertility coverage, and company‑paid life and long‑term disability. Official materials and benefit listings consistently highlight this breadth across U.S. roles.
Leave & Time Off Breadth — Time off is positioned as generous, starting near three weeks and growing with tenure, alongside paid holidays, sick and wellness days, volunteer time, and an annual year‑end closure. Job postings and benefits pages repeatedly call out these elements.
Parental & Family Support — Family supports include paid birth‑parent medical leave and paid parental leave for birth or adoption, plus Dependent Care FSA and Milk Stork for traveling parents. Family‑oriented resources and events are also featured in company and third‑party benefits descriptions.

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The Company

HQ: Chicago, IL

3,800 Employees

Year Founded: 1987

What We Do

Founded in Chicago in 1987 by Stan Day, SRAM, LLC has grown to be one of the world's largest bicycle component manufacturers. Today, we are led by CEO, Ken Lousberg, and Stan Day serves as Chairman of our Board. SRAM’s global footprint helps us bring cycling to every corner of the globe, including your local roads and trails. We design and manufacture bicycle components, including shifters, derailleurs, brakes, chains, suspension, and power meters. Our components are used by bicycle manufacturers, distributors, and bicycle retailers. Read the full history of SRAM: https://www.sram.com/en/company/about/history

Why Work With Us

SRAM’s success is due to the hard work, passion, and commitment of our team members around the world. A respectful workplace where we strive for a diverse and inclusive environment and all people feel welcome. We offer benefit programs that encourage well-being and support in all aspects of team members’ lives.