Top Operations & Support Jobs

Provides enterprise IT support and junior systems administration across Windows, macOS, and Linux environments. Supports executive users, conference room technology, user accounts, endpoint security, asset lifecycle management, software licensing, incidents, documentation, and maintenance activities. Collaborates with infrastructure, network, and security teams while delivering customer-focused support across multiple locations.

Leads the Operations and Sustainment organization for Hivemind software and VIDAR hardware products. Builds deployment, integration, training, documentation, sustaining engineering, testing, technical support, and operational excellence functions. Establishes scalable processes, metrics, governance, and service standards while coordinating Engineering, Customer Success, Program Management, and field teams. Ensures customer issues are resolved effectively, operational feedback informs product improvements, and deployed systems remain reliable and mission-ready throughout their lifecycle.

Provide high-level executive support to the CMO and Marketing leadership: manage complex calendars and travel, coordinate meetings and events, prepare executive presentations, track action items and budgets, handle confidential information, support cross-functional initiatives, and serve as a senior EA partner and mentor across the Executive Assistant community.

Manage and administer the company's industrial security program for classified government contracts. Serve as primary liaison with DCSA and government security reps; manage personnel security actions; maintain records in government security systems; develop policies and training; oversee classified document control and physical security; support inspections, audits, DD254 implementation, insider threat activities, and DCSA assessments.

Provides first-line technical support for Hivemind software customers and field teams. The role collects evidence, analyzes logs and telemetry, triages software, deployment, configuration, API, licensing, and integration issues, routes cases to engineering or support owners, communicates customer updates, validates issues in lab or simulation environments, and creates troubleshooting documentation and knowledge-base content. It also supports releases, onboarding, deployment handoffs, and supportability metrics.

Administer Atlassian Cloud (Jira, JSM, Confluence); design workflows, automations, and governance; develop REST API/webhook integrations; manage Atlassian Access (SSO/SCIM); build advanced JQL dashboards and reports; support cloud migrations, audits, and enterprise system integrations.