Top Operations & Support Jobs

Lead day-to-day Salesforce administration for the Mumbai RevOps team: configure objects/fields, automate processes, manage users/licenses, support sandbox and deployments, maintain documentation, troubleshoot issues, and drive data quality while aligning with global governance.

Manage software assets across their lifecycle to ensure compliance, reduce costs, and optimize usage. Use ServiceNow SAM to configure and maintain application, entitlement, and subscription data; partner with procurement, security, and IT; review metrics to identify savings; support licensing evaluations, contract negotiations, audits, and compliance; remediate data issues and train IT staff on SAM best practices.

Implement and maintain the Business Continuity planning process, serve as BCM SME for BIAs and testing, manage documentation and compliance, coordinate regional BC projects, and develop/deliver training and stakeholder communications to ensure staff and location resilience.

Manage and maintain Atlassian JIRA and Confluence, develop and maintain JQL, support Linux/Windows systems, assist with Active Directory and Office 365 apps, troubleshoot platform issues, and participate in an on-call rotation.

Manage product ticket queue, prioritize and resolve issues using Salesforce and Jira; perform investment platform administration, reconciliations, corporate actions, and reporting; liaise with stakeholders, ensure data security, and drive process improvements.