Top Operations & Support Jobs

Manage and resolve product ticket issues, prioritize escalations, document workflows, and improve operational processes. Administer investment platform activities including deposits, withdrawals, account maintenance, reporting, reconciliations, corporate actions, and income distributions. Monitor discrepancies, maintain data accuracy and security, coordinate with internal and external stakeholders, and support wealth management operations. Requires strong financial services knowledge, analytical ability, organization, communication, and Excel skills.

Leads Morningstar’s global Level II client support practice across products, geographies, and client segments. Establishes support best practices, KPIs, monitoring, service levels, knowledge bases, and feedback mechanisms between Level I and Level II teams. Partners with Data, Product, Research, Technology, and client service leaders to improve issue resolution, reduce ticket volume, strengthen submission quality, and drive continuous process improvement.

Provide L2/L3 production support for financial products and services, troubleshoot application and data issues, manage incidents and service requests, perform root-cause analysis, communicate resolutions, maintain knowledge resources, and collaborate with development teams on production fixes and improvements. The role supports global offices during the US night shift and requires strong technical troubleshooting, SQL, application monitoring, and stakeholder communication skills.

Provide first- and second-line operational support for Morningstar’s market data application stack and infrastructure. Diagnose and resolve incidents, improve monitoring and alerting, deploy and validate software changes, maintain documentation, and support cloud migration initiatives. Collaborate with London and Mumbai teams, developers, and vendors while participating in shift rotations, including occasional evenings, weekends, and public holidays.

Implement and maintain the Business Continuity planning process, serve as BCM SME for BIAs and testing, manage documentation and compliance, coordinate regional BC projects, and develop/deliver training and stakeholder communications to ensure staff and location resilience.

Provides L1/L2 application production support for financial products and services. Responsibilities include troubleshooting technical and data issues, monitoring applications, managing incidents and service requests, communicating resolutions, maintaining knowledge bases, improving software supportability, and coordinating with global teams. The role requires ownership of ticket queues, SQL debugging, service desk tool experience, and technical knowledge of .NET, Python, AWS, JavaScript, and relational databases.

Produces and technically operates corporate, executive, hybrid, webinar, and livestreamed events. Responsibilities include event planning, rehearsals, show calling, AV and broadcast system operation, troubleshooting, production documentation, presenter coaching, vendor and crew coordination, live incident management, equipment maintenance, and post-event wrap-up. The role requires onsite support in Chicago, occasional travel, flexible scheduling, and expertise with Microsoft Teams, Zoom, vMix, broadcast systems, networking, audio, video, lighting, and streaming technologies.

Administer and optimize Salesforce Sales, Service, and Experience Cloud environments. Configure automations, security, integrations, custom objects, workflows, and validation rules; troubleshoot issues; support users; document processes; and collaborate with cross-functional stakeholders. The role also evaluates Salesforce releases, leads system enhancements, and serves as a resource for other administrators.

Leads Corporate Marketing’s operational infrastructure, including vendor and procurement management, budget administration, financial reporting, marketing technology operations, internal communications, and cross-functional initiatives. The role establishes scalable processes, improves operational efficiency, coordinates stakeholders across Finance, Legal, Procurement, Technology, and Marketing, and provides leadership with visibility into budgets, vendor investments, and organizational performance.